Global Client Experience Manager

hace 2 semanas

Madrid, España Loewe A tiempo completo

**Being part of LOEWE **gives you the opportunity of learning new things every day and working with people passionate about what they do, in a** **fast moving and ambitious company.

The Global Client Experience Manager is responsible for driving the strategy of all client animations, including in-store events, bespoke experiences, client gifting, VIC treatments and multi-channel initiatives. Through extensive cross-functional partnership, this individual will focus on developing the overall client experience strategy to achieve Loewe key business objectives.

**Your role will be**:

- Define the end to end strategy and execution of in-store, out-store and virtual client activations and experiences
- In partnership with the regions, develop new and creative ideas to animate stores in the markets during festive moments, collection launches and other specific retail needs
- Work closely with corporate partners (regions, marketing, ecom, CRM and PR teams) to ensure brand standards are maintained and support a localized approach
- Develop, refine and elevate the overall strategy for client gifting and VIC treatment
- Challenge and support regions with developing comprehensive action plans to grow the top clients’ business
- Create guidelines, define gifting ceremony and key moment throughout the year
- Create specific training program for the retail teams in partnership with the learning team
- Foster the culture of Client portfolio Management in stores and further develop the Clienteling mindset amongst retail teams
- Provide guideline on client actions budget; track and advise on ROI
- Define animation targets, challenge teams on performance, monitor and communicate performance results to all stakeholders, from sales associates to Region presidents and COMEX members.

**Profile**:
**What is important for the role**:

- 10 years of experience in Clienteling, event management or project management
- Experience in fashion and luxury brand is a strong plus
- Excellent creative skills and communication skills
- Strong business sense and understanding of regional specificities
- Structured mind - ability to work in an organized manner, plan strategically and drive performance
- Ability to effectively engage with multiple stakeholders (COMEX members, region Presidents, Marketing team etc.) and deal with complexity
- Experience in setting and managing a budget, with and ROI-minded approach
- Fluent in English

**Additional information**:
**About us**:
Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

If you think this role is made for you, please send us your CV

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