Global Technical Client Project Manager

**Company Description**
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

As a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will
- Act as liaison between our strategic clients and our global laboratory network
- Prepare and execute project plans for the contracted services, in close partnership with global and regional sales teams
- Provide technical support and guidance to maintain the highest level of customer satisfaction
- Act as project manager for specifically assigned global client testing programs

**Primary Responsibilities**:
**1. Client Management & Communication**

Support clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:

- Identify appropriate location(s) to execute the work and confirm capacity and capabilities
- Ensure clients understand and agree with SGS technical approach to the contracted work
- Maintain best-in-class communication between clients and the SGS Pharma laboratory network
- Provide feedback / explanations to address any concern from clients, colleagues, and stakeholders

**2. Project Management & Coordination**
- Prepare project plans, support or directly manage (multi-site, multi-region) client projects
- Participate in project kick-off as Technical Client support (i.e. act as the ‘voice of the customer ‘)
- For specifically assigned global client testing programs - act as Project Manager / Technical Liaison during full execution of the work
- Escalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients’ projects

**3. Business Development Support**
- During technical interactions with clients - identify new business development opportunities (further clients’ needs) and feedback insights to Business Development Teams
- Keep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams

**4. Governance & Compliance Oversight**
- Ensure all necessary information is obtained from clients to prepare accurate RFI/RFP/Work Orders
- Monitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory network

**Qualifications**
- Degree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field
- 5-10 years’ experience working as Scientist in a lab environment, or alternatively - PhD holder with 3-5 years’ experience in the Pharmaceutical Industry
- Minimum 3 years’ experience in a customer-facing, client service position
- Experience in Pharma CMC analytical testing analysis
- Experience in global project management (as e.g. Study Director, Senior Scientist, or Client Technical Manager)
- Ability to convey scientific and technical explanations in a concise and comprehensible manner
- Strong communication, negotiation and interpersonal skills
- Ability to work collaboratively across decentralized Teams
- Ensures full compliance with SGS Health & Safety, Code of Integrity, Professional Conduct Policies

**Additional Information**
- We provide hybrid working environment.
- Opportunity to work with a global leader in inspection, verification, testing, and certification.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.

**Join Us**:At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.