Customer Support Engineer
hace 11 horas
**Job Information**:
- Industry
**Financial Services**
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- City
**Málaga**
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- State/Province
**Andalucia**
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- Country
**Spain**
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- Zip/Postal Code
**29007**
- My client is looking for an experienced
- **Customer Support Engineer** with a strong passion for support and attention to detail to join their team in Malaga and manage the support field of the group’s clients that are located around the world.**WHAT YOU'LL DO**:
- Analyze and resolve client’s incidents and reply to their queries-
- Daily monitoring of production environments-
- Research, learn and work with the newest toolsDay to day participation in the support function and provide direct customer support-
- Review and resolve escalations if a support team member is unable to resolve a customer’s question or complaint-
- Explore and evaluate new processes, techniques, and tools that could help improve the customer experience-
- Contribute to the continuous improvement of processes and controls within the team, adopting ITIL best practices where possible-
- Provide self-help and user guidelines to the clients-
- Generate external documentation for the customers to reduce basic support requests and internal documentation to increase the knowledge base-
- Help to train new hires-
- The service will be delivered from our Málaga offices-
- Be on a pager duty 24/7 rotation with team members to respond to critical incidents.**Requirements**:
- BS or MS degree in Computer Science or a related technical field-
- Exposure to a wide range of open-source technologies and best software practices-
- Experience with ticketing and documentation tools-
- Excellent communication skills with clients-
- Slightly paranoid view about security and privacy-
- A pragmatic attitude and approach to solving problems and deliver solutionsProactive, go for attitude and unlimited creativity-
- High level of English**BONUS POINTS**:
- Knowledge of monitoring tools (Graylog, Grafana, Prometheus).
**Benefits**:
- Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment
- Collaborative teams and agile multicultural environment
- Competitive salary with flexible compensation plan
- Flexible working hours and hybrid WFH model
- 25 paid vacation days + public holidays
- Private health insurance
- Relocation support
- Amazing office in Málaga city centre
- Free parking provided if needed
- Team building events, learning labs and corporate events
- Ongoing learning and professional development opportunities
- Office perks including games consoles, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc
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