Customer Representative

hace 1 día

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- Swedish***

**Description**:
Are you motivated by providing good customer experiences and finding solutions?
Then we have the perfect vacancy for you in Barcelona

**Our company**:
At Webhelp, our clients belong to the top 500 business companies in the sectors of IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 29 different nationalities.
We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
Your future position

**Main tasks**:

- Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

**Hours and Benefits**:

- Full time long-term position, 39 hours/week
- Schedule (rotative): Monday to Saturday from 09:00 to 20:00
- Long-term contract
- Salary: 20.000 euros gross/year + up to 1.500 euros gross/year in bonus
- International and dynamic environment in Barcelona
- Possibilities to grow inside the company
- Employee discounts
- Free weekly and after work activities
- Bonuses for referring your Friends
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

**You bring to the table**:

- You have native level or excellent bilingual Swedish
- You are fluent in English
- You can handle high volume under pressure
- You are a fast learner
- You are highly computer literate
- You have great communication skills and are people oriented

If you identify with this, join us- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ23-003132-1-SWEDEN

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