Account Protection Specialist Customer Service
hace 3 semanas
Job Description - Account Protection Specialist Customer Service - German speaker (24022883)You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.How you will make an impact in this role?Here’s just some of what you’ll do in this role:The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action.The Account Protection Specialist will be responsible for handling inbound and outbound calls from customers continually throughout designated shifts while maintaining a professional working relationship between American Express and the customer.Deliver world-class customer service, offer custom solutions and negotiate a positive outcome for the customer and American Express.Support your colleagues from other European markets during Out of Hours Servicing.Investigate allegations of fraud, counselling fraud victims and possible fraud victims, performing identity restoration duties and victim case management.Identify possible fraudulent activities and minimize the potential loss to American Express.Ensure company compliance as needs in each country, region, and market are different.Appropriately manage highly sensitive customer information maintaining appropriate privacy and protection standards.Meet and exceed quality goals, compliance regulations and productivity targets.Receive and provide coaching to colleagues toward performance improvement.Minimum Qualifications:Fluent in German (English and Spanish is a plus).Strong verbal and written communication skills, in a business environment preferred.Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations.Ability to deal with stressful situations, whilst also managing your time appropriately.Demonstrate a passion to serve by delivering outstanding service in every interaction with our customers.Analytical and problem-solving skills with strong attention to detail.Strong interpersonal and listening skills; assertive and able to handle difficult conversations.Demonstrate coachability; able to listen and share best-practices, contributing to a strong culture of feedback.Excellent negotiation, influencing and resourcefulness skills.Confidence to work in a virtual environment.Preferred Qualifications:Experience in a customer-facing role or a contact center environment.Location: Madrid.Workplace Flexibility: Full time. Hybrid or on-site.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
#J-18808-Ljbffr
-
Customer Service Specialist
hace 1 mes
España Sagan A tiempo completoJob Title: Customer Service Specialist Location: Remote (EST Time zone) Salary Range: up to 1300 USD Work Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
-
Customer Service Specialist
hace 4 semanas
España Pig Improvement Company A tiempo completoRole OverviewAs a Customer Services and Invoicing Specialist, you will be interacting with customers via phone and email to ensure a consistent and first-class customer experience. You will also be responsible for processing invoices, verifying pricing to contracts, and calculating market-based pricing components.This is a collaborative position that...
-
Customer Service Specialist.
hace 2 semanas
España at A tiempo completoFull timeAbout usOolio/Ordermate is an Australian owned company that is a leading provider of innovative technology solutions for the restaurant industry. Our mission is to empower businesses with tools that streamline operations, enhance customer experience, and drive growth. With a strong presence in the Philippines and a growing global footprint, we are...
-
Service Sales
hace 3 semanas
España HITACHI ENERGY SPAIN, S.A.U. A tiempo completoAs a Service Senior Sales Specialist, you will be part of our Grid Automation Service Team. We provide Service Solutions for substation automation systems, control and protection, cyber security, communication and telecontrol technology. The team is highly motivated and with strong customer and service-oriented approach. It is our ambition to provide high...
-
Customer Service Account Coordinator
hace 1 semana
España Wolters Kluwer A tiempo completoWolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors.We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.We are currently looking...
-
Customer Service Specialist
hace 1 mes
España Lindt & Sprüngli (España) S.A A tiempo completoLindt & Sprüngli es reconocida como líder en el mercado de chocolate de primera calidad, ofreciendo una gran selección de productos en más de 120 países de todo el mundo. Durante los 170 años de existencia de Lindt & Sprüngli, se ha convertido en una de las compañías más innovadoras y creativas en la fabricación de chocolate Premium.Descripción...
-
Customer Service Specialist
hace 1 mes
España Cataloxy A tiempo completoOfertas de empleo Customer Service Specialist - French speaker Publicada: 22.11.2024. Actual hasta: 08.12.2024 Customer Service Specialist - French speaker, Barcelona Salario: a convenir Descripción de la oferta We are looking for a Guest Experience Specialist to join our Ukio team in Barcelona. You will play a pivotal role in ensuring our guests have a...
-
Customer Service Manager
hace 2 meses
España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Bank Customer Service Agent
hace 1 mes
España Jl Talent Partners A tiempo completoWe're looking for Customer Support Representatives to join our client's team in the beautiful city of Madrid and work with the banking industry What you'll do: Customer service related to banking issues, account opening, access password locks, transfers, etc. Back office management such as answering emails, whatsapp etc. Offer of banking products. Comply...
-
Customer Service Specialist
hace 1 mes
España Cataloxy A tiempo completoOfertas de empleo Customer Service SpecialistPublicada: 22.11.2024. Actual hasta: 06.12.2024Customer Service Specialist, BarcelonaSalario: a convenirDescripción de la ofertaAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid,...
-
Customer Service Specialist
hace 4 semanas
España INDIBA® Group A tiempo completoINDIBA, is a global medical device company in the field of Radiofrequency (RF) solutions for the physiotherapy, aesthetic and veterinary markets, and is known in the world for its scientific research performed in the last 40 years.At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs offering...
-
Customer Service Specialist
hace 1 mes
España Cataloxy A tiempo completoOfertas de empleo Customer Service Specialist - French speaker ID: 100162 Publicada: 21.10.2024. Actual hasta: 19.11.2024 Un poco sobre la empresa UKIO Especializados en el alquiler mensual de apartamentos, Ukio se enfoca en pisos de diseño con un servicio de alta calidad. Alquilamos apartamentos de 1 a 11 meses en Barcelona, Madrid, Lisboa y...
-
Logistics Customer Service Specialist
hace 2 meses
España APM Terminals A tiempo completoLogistics Customer Service Specialist Apply Locations: ESP - Madrid Time Type: Full time Posted on: Posted 18 Days Ago Job Requisition ID: R126443 Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent...
-
Service Sales
hace 2 meses
España HITACHI ENERGY SPAIN, S.A.U. A tiempo completoAs a Service Senior Sales Specialist, you will be part of our Grid Automation Service Team. We provide Service Solutions for substation automation systems, control and protection, cyber security, communication and telecontrol technology. The team is highly motivated and has a strong customer and service-oriented approach. It is our ambition to provide high...
-
Norwegian-Speaking Customer Service Specialist to Malaga
hace 3 semanas
España Nordic Jobs Worldwide A tiempo completoNorwegian-Speaking Customer Service Specialist to MalagaThe Customer Support Agent/Specialist daily tasks:The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and personal experience for Zahoree Client's end customers.Profile and knowledge:This service includes technology onboarding/walkthrough products, software, and...
-
España buscojobs España A tiempo completoJob Title: Customer Service Operations SpecialistAt Eurofirms Services, we are looking for a Customer Service Operations Specialist with fluent English. Are you passionate about the world of new technologies? Do you have experience in customer interaction tracking and management? Then this is your job!Our vision for our future Customer Service Operations...
-
Customer Service Representative With French
hace 1 mes
España buscojobs España A tiempo completoDutch Customer Service Agent in BarcelonaFull timeBarcelona, Catalonia26.11.2024Dutch Customer Service Agent in BarcelonaFull time Barcelona, Catalonia Recruit4Work SL 26.11.2024Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of...
-
Coordinador/a Customer Service
hace 5 días
España Securitas Direct España S.A.U A tiempo completo¿Te gustaría marcar la diferencia todos los días en la vida de las personas; brindándoles seguridad y tranquilidad? **Somos personas que protegen a personas** Securitas Direct es líder en sistemas de alarma en Europa y creciendo en América Latina. Integramos el desarrollo, diseño y venta de productos con instalación y servicio las 24 horas del...
-
España Savior Artigos Texteis Lda A tiempo completoCustomer Service, Tech Support, Sales, Account ManagerJob Openings: Customer Service, Tech Support, Sales, Account ManagerAbout the Job***WE ARE HIRING: Speakers of Dutch / German / French / Danish / Norwegian / Flemish / Swedish / Spanish / Portuguese / Italian / Finnish / Slovak / Croatian / Czech / Brazilian*JOB VACANCIES: Customer Service / Technical...
-
España Page Personnel España A tiempo completoExport Customer Service Representative & Logistics Coordinator. - Exportación. - Organización logística marítima y aérea - Coordinación con planificación, almacén, calidad y regulatory para los distintos envíos. - Facturación. - Apoyo global a red comercial tanto en HQ como en filiales. ¿Tienes experiência como Customer Service...
