Customer Service Manager

hace 1 mes

España Trend Micro A tiempo completo

Discover Trend
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.
With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.
The Role :
Are you passionate about technology? Do you have a consultative mindset? Do you like being a trusted security advisor for our customers?
If so, the Customer Service Manager (TAM) is a great opportunity for you. With the threat landscape constantly evolving you will get the opportunity to act as a security expert in the areas of threats, security products and customer domains.
As a Trend Micro Customer Service Manager you are making sure that your customers get the best support to secure their IT estate.
Overview :
The Customer Service Manager (TAM) is responsible for proactive technical support for Trend Micro's Managed Service premium customers, managing the customers’ accounts for their technical and security needs.
Key Responsibilities :

Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports and sharing best practice.
Build a strong relationship with our customers.
Onboarding new customers to Trend platforms, including Vision One.
Being a customer advocate, representing the customers needs internally.
Provide guidance, consultancy, technical support, and problem resolution to key customers / channel partners during onboarding and implementation projects.
Providing account management by proactively supplying customers with technical updates, monthly / quarterly case reviews, threat assessment / advisories for proactive risk protection, training customers on product & threat, providing notifications on enhancements / bug-fixes.
Escalate, manage and progress technical support cases where appropriate.
Work closely with account managers to identify expansion opportunities and risk.
Present to all levels of a customer organisation right up to C-level and ability to run POC on Trend Micro solutions and products.
Contribute to customer support improvement initiatives and projects.

Our Ideal Candidate
We are looking for a candidate with drive, enthusiasm, with a strong work ethic and a desire to learn and develop their career within cyber security

Ideally with 3+ years experience in post-sales technical support, technical account management or a related field.
Practical knowledge of Linux, Windows and networking.
Good interpersonal skills and customer service oriented.
Good problem-solving skills with a strong attention to detail.
Comfortable working in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products.
Be resourceful, self-managed, energetic, friendly and have excellent communication skills.
Strong in documentation and process methodology.
Technical Certification in IT, Networking and Security will be an advantage.
Fluency in written and spoken English and Spanish. Also having Portuguese or Catalan preferred.

LI-CM1
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe.
We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status.
We do not allow discrimination or harassment of any kind.

#J-18808-Ljbffr

  • Customer Service Manager

    hace 2 semanas

    España buscojobs España A tiempo completo

    At Mizuno Italy we're looking for a Customer Service Manager to join our team.About the jobMizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks:Coordination of the Customer Service divisions...

  • Customer Service Manager

    hace 3 semanas

    España Homerun B.V. A tiempo completo

    At Mizuno Italy we're looking for a Customer Service Manager to join our team.About the jobMizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.Key responsibilities and tasks:Coordination of the Customer Service divisions...

  • Customer Service Manager

    hace 1 mes

    España MCR International A tiempo completo

    LO-2410-352CUSTOMER SERVICE MANAGERMADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...

  • Customer Service Manager

    hace 5 días

    España MCR International A tiempo completo

    LO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...

  • Customer Service Manager

    hace 4 semanas

    España World Gym A tiempo completo

    Customer Service Manager – World Gym MalagaAbout World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more...

  • Customer Service Manager

    hace 4 semanas

    España Kinta A tiempo completo

    Management - Store (Retail & Consumer Products)About Kinta: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to...

  • Customer Service Manager

    hace 2 meses

    España Motorpoint A tiempo completo

    Who are we? We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). You will be joining Motorpoint during a very exciting time, as...

  • Service Manager

    hace 1 mes

    España Wohn-Service-Team A tiempo completo

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...

  • Customer Service Manager

    hace 1 mes

    España Trend Micro A tiempo completo

    Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...

  • Customer Service Manager

    hace 2 semanas

    España buscojobs España A tiempo completo

    DescriptionYour Role: We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager. The person will be responsible for market development...

  • Customer Service Manager

    hace 1 mes

    España Affinity Petcare A tiempo completo

    Your Role We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager. The person will be responsible for market development and...

  • Customer Service Manager

    hace 1 mes

    España Hollister Incorporated A tiempo completo

    We Make Life More Rewarding and DignifiedLocation: MadridDepartment:The Customer Service Manager leads the Customer Service, Distribution & Customer Logistics Spanish team by supervising customer requests, offers and tenders, stock management, relations to distribution partner company and customer data collection.Provide consistent analysis to finance,...

  • Customer Service Manager Internacional

    hace 1 mes

    España Hays A tiempo completo

    Customer Service Manager – Inglés Alto Empresa tecnológica con fuerte desarrollo incorpora en su equipo un/a Customer Service Manager para la gestión integral de la atención al cliente, tanto en preventa como postventa. Gestionarás un equipo de siete personas ubicados en la oficina de Sevilla que operan en tres países. Se requiere una persona con ...

  • Customer Service Manager

    hace 1 mes

    España Affinity Petcare SA A tiempo completo

    We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager.The person will be responsible for market development and business...

  • Customer Service Manager

    hace 1 mes

    España Antal International Network A tiempo completo

    The Customer Service Manager with experience in the animal care sectorwill overseeresources and logistics required for effective service delivery at client sites. Will also be responsible for planning and managing customer service operations, analyzing commercial data, and identifying areas for improvement. Essential Functions Lead team management...

  • Customer Service Manager- Empresa de Fmcg

    hace 1 mes

    España Page Personnel España A tiempo completo

    Customer Service Manager - Empresa de FMCG (h/m), se encargará de: - Profesionoalización del departamento de CS. - Optimización de las herramientas ofimáticas de las que dispone la compañía. - Gestión de un equipo de 6 personas. - Coordinación con otros departamentos. - Gestión de grandes cuentas a nível de gestión de pedidos. - Analisis de...

  • Customer Service Manager

    hace 1 mes

    España Curium Pharma A tiempo completo

    Curium is the world's largest nuclear medicine company with more than a century of experience in the industry. We develop, manufacture, and distribute premium radiopharmaceutical products to help patients around the world. Our proven heritage, combined with a pioneering approach, is the hallmark of delivering innovation, excellence, and unparalleled...

  • Customer Service Manager con inglese

    hace 4 semanas

    España Page Personnel Italia spa A tiempo completo

    Customer Service Manager con inglese - Milano RogoredoAutore annuncio: Page Personnel Italia spaZona lavoro: Milano e provinciaData pubblicazione: 11 novembre 2024Descrizione offerta:Categoria: Healthcare / PharmaceuticalLuogo di lavoro: Milano e provinciaLa risorsa inserita come Customer Service Manager ricoprirà un ruolo di coordinamento ed operativo....

  • French Customer Service

    hace 1 mes

    España Customer Labs A tiempo completo

    About BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...

  • Dutch Customer Service

    hace 1 mes

    España Customer Labs A tiempo completo

    Reference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...