Customer Service Manager
hace 4 semanas
Who are we? We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission The Role: Customer Service Manager Salary: £29,580 bonus (OTE £35,000) Location: Oldbury Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days. Due to the nature of the role we will require you to have a full UK driving licence Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey. Let's tell you a little bit about what you will be doing. You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration Delivering fantastic customer service to ensure customers' needs are not just met but exceeded through fantastic customer service Ensure customer issues are resolved positively and on a same-day basis Working as part of a team to ensure customer service (NPS) targets are met monthly Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You'll also be ready for some serious fun What do we need from you? A proven track record of strong customer service working within a face-to-face customer service environment Strong verbal and written communication skills Commitment to providing great customer service with strong organisational skills Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be Due to the nature of the role, we will require you to have a full UK driving licence What is in it for you? Paid time off every month to do something that makes you happy 31 days holiday plus days off for your birthday, getting married or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP) Vocational and personal development training courses Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
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Customer Service Manager
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España MCR International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
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España World Gym A tiempo completoCustomer Service Manager – World Gym MalagaAbout World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more...
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Customer Service Manager
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España Kinta A tiempo completoManagement - Store (Retail & Consumer Products)About Kinta: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to...
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Customer Service Manager
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España Bluebird Care A tiempo completoCustomer Service Manager - Bristol, Bath NE Somerset We are recruiting a full-time Customer Service Manager to join the Bluebird Care Bristol, Bath NE Somerset team who will help deliver the diamond standard of care to our customers across our territory. Working in an award-winning care service that helps support people live independently in their own homes...
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España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Customer Service Manager
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España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
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España Affinity Petcare A tiempo completoYour Role We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager. The person will be responsible for market development and...
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Customer Service Manager
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España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
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España Hollister Incorporated A tiempo completoWe Make Life More Rewarding and DignifiedLocation: MadridDepartment:The Customer Service Manager leads the Customer Service, Distribution & Customer Logistics Spanish team by supervising customer requests, offers and tenders, stock management, relations to distribution partner company and customer data collection.Provide consistent analysis to finance,...
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Customer Service Manager Internacional
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España Hays A tiempo completoCustomer Service Manager – Inglés Alto Empresa tecnológica con fuerte desarrollo incorpora en su equipo un/a Customer Service Manager para la gestión integral de la atención al cliente, tanto en preventa como postventa. Gestionarás un equipo de siete personas ubicados en la oficina de Sevilla que operan en tres países. Se requiere una persona con ...
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Customer Service Manager
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España Affinity Petcare SA A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
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España Antal International Network A tiempo completoThe Customer Service Manager with experience in the animal care sectorwill overseeresources and logistics required for effective service delivery at client sites. Will also be responsible for planning and managing customer service operations, analyzing commercial data, and identifying areas for improvement. Essential Functions Lead team management...
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Customer Service Manager- Empresa de Fmcg
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España Page Personnel España A tiempo completoCustomer Service Manager - Empresa de FMCG (h/m), se encargará de: - Profesionoalización del departamento de CS. - Optimización de las herramientas ofimáticas de las que dispone la compañía. - Gestión de un equipo de 6 personas. - Coordinación con otros departamentos. - Gestión de grandes cuentas a nível de gestión de pedidos. - Analisis de...
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Customer Service Manager
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España Curium Pharma A tiempo completoCurium is the world's largest nuclear medicine company with more than a century of experience in the industry. We develop, manufacture, and distribute premium radiopharmaceutical products to help patients around the world. Our proven heritage, combined with a pioneering approach, is the hallmark of delivering innovation, excellence, and unparalleled...
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España Page Personnel Italia spa A tiempo completoCustomer Service Manager con inglese - Milano RogoredoAutore annuncio: Page Personnel Italia spaZona lavoro: Milano e provinciaData pubblicazione: 11 novembre 2024Descrizione offerta:Categoria: Healthcare / PharmaceuticalLuogo di lavoro: Milano e provinciaLa risorsa inserita come Customer Service Manager ricoprirà un ruolo di coordinamento ed operativo....
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Customer Service Manager
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España OMNIACCESS A tiempo completoDescriptionAt OmniAccess we are looking for a Customer Service Manager to work directly with some of our most critical and important clients. Acting as the customer’s technical representative within our organization, they build close relationships with assigned clients and their management teams, ensuring that all client requests and issues are proactively...
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Dutch Customer Service
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España Customer Labs A tiempo completoReference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...
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Manager Customer Service
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España Sensient Technologies A tiempo completoAt Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. The Service Representative Manager is responsible for managing the human and capital resources necessary to ensure that the needs or specifications agreed with customers are...
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Customer Service Manager
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España buscojobs España A tiempo completoDescription At OmniAccess we are looking for a Customer Service Manager to work directly with some of our most critical and important clients. Acting as the customer’s technical representative within our organization, they build close relationships with assigned clients and their management teams, ensuring that all client requests and issues are...
