Logistics Customer Service Specialist
hace 1 mes
Logistics Customer Service Specialist
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Locations: ESP - Madrid
Time Type: Full time
Posted on: Posted 18 Days Ago
Job Requisition ID: R126443
Opportunity
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
We Offer
In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. The many highlights include the most modern talent development initiatives and competitive benefits.
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive pension scheme, health insurance.
Key Responsibilities
Manage and monitor the end-to-end shipment process.
Coordinate with various stakeholders in shipment process handling.
Provide value add to customers through effective business solutions.
Query resolution with shippers/customers/key account managers.
Maintain a customer-centric approach.
Prepare and submit all documents in a timely manner.
Responsible for cross-sell/up-sell and customer retention.
Adhere to process and Standard Operating Procedures (SOPs) during daily operation.
Identify deviations in process and proactively share with the customer.
Maintain effective and proactive communication.
Record and report performance to provide recommendations.
Work with the KCMs/commercial team to establish customer relationships.
Comply with specific customer SOP and monitor KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.
We are looking for
Solid experience with logistics/supply chain.
Good knowledge of logistics companies and supply chain management operations.
Fluency in English, Spanish, and French is mandatory.
Excellent communication skills.
Stakeholder management skills.
Customer-centricity and result orientation.
Well-organized when working under pressure.
Team player.
Good understanding of operational processes.
Positive and proactive attitude.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We welcome applicants without regard to any characteristic protected by applicable law.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
About Us
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.
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