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Technical Support Specialist
hace 2 meses
Hitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.
It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.
As part of the Application Management Service team, you will be focused on analyzing and finding the root cause of the incidents and their subsequent monitoring, providing technical support to clients and internal teams, and collaborating with different teams to improve the platform.
We value development potential and attitude as highly as actual experience, so we are interested in getting to know you and understanding what you can contribute.
We offer you an exciting and stimulating work environment where you will be an important team player in delivering our world-class technology
How you'll make an impact
Provide technical support to clients and internal teams.
Troubleshoot and resolve issues related to software systems.
Document and communicate solutions to clients and internal teams.
Maintain and improve a list of standard operating procedures.
Collaborate with developers to identify and resolve software bugs.
Ensure software systems are up to date and functioning properly.
Contribute to the product development during testing, release, and hyper-care of new functionality as required.
Your background
Bachelor’s degree in computer science or related field.
2-4 years of experience in technical support or development.
Experience working in applications using .Net Core, C#, MS SQL.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Fluent in English and Spanish.
More about us
A holistic range of competitive benefit programs to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.
For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules): Annual Incentive Plan, Flexible Working, Meal Allowance, Life Insurance, Medical Check-up, Psychological assistance, Language trainings, Coaching & Assessments.
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