Support Specialist
hace 1 semana
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centers – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.Role Description:As a Support Specialist, you will provide professional software support, ensuring high client satisfaction. You will assess, document, and resolve client technical issues via web and phone, keeping internal and external stakeholders informed about the process, status, and resolution of the technical problems through frequent written and verbal communication.Responsibilities:Provide technical support and troubleshooting services.Respond to customer inquiries via phone, email, and chat.Diagnose and resolve technical issues.Collaborate with other departments to ensure timely resolution of customer issues.Document and track customer interactions and resolutions in our support system.Assist in developing and maintaining support documentation and knowledge base articles.Participate in on-call rotations and provide after-hours support as needed.Knowledge, Skills & Abilities:Minimum of 3 years of experience in technical support or a related field.Proficiency in SQL for database management and troubleshooting.Strong problem-solving skills and ability to work under pressure.Excellent written and verbal communication skills.Ability to work independently and as part of a team.Familiarity with support ticketing systems and remote support tools.Additional “nice to have” skills and experience:Experience in SQL, AWS, or related technologies.Experience with cloud platforms and technologies.Experience in a laboratory environment.
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Talent Acquisition Specialist
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Field Support Specialist
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Customer Support Specialist
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Operations Support Specialist
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Materiel Support Specialist
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España Airbus Group A tiempo completoAre you ready to take on the challenge of becoming a Materiel Support Specialist in Light Transport and Mission Aircraft Materiel Services for Cross Platforms within Airbus Defence and Space – Air Power?As a Materiel Support Specialist, you'll be at the forefront of ensuring our customers' Fleet Availability and Mission Readiness. You'll lead projects in...
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Operational Support Specialist
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ERP Support Specialist
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España LevelTen Energy A tiempo completoLevelTen Energy’s mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the...
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Technical Support Specialist, Madrid
hace 1 mes
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Materiel Support Specialist
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España Airbus A tiempo completoMateriel Support SpecialistMateriel Support SpecialistApply locations Getafe Area time type Full time posted on Posted 20 Days Ago job requisition id JR10282671Job Description:Are you ready to take on the challenge of becoming a Materiel Support Specialist in Light Transport and Mission Aircraft Materiel Services for Cross Platforms within Airbus Defence and...
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Client Support
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Software Application Support Specialist
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Technical Support Specialist, Madrid
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Customer Support Specialist
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Program Support Specialist
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