Senior Technical Customer Support
hace 2 semanas
About us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world We are looking for a Senior Technial Customer Support Specialist to join RavenPack's Customer Success team in Marbella. As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world's top banks and hedge funds. Responsibilities as a Senior Customer Support Specialist: Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings Write Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL Resolve technical issues in a timely manner using available resources within the company Requirements: Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit Experience with Python-specific tooling and concepts like Pydantic & Poetry. Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently Desirable: Previous experience working in a fintech or a SaaS company. Major or experience in Finance or Business What's in it for you: International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization. Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded. Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona. Continuous learning: We provide the support needed to grow within the team. Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Senior Technical Customer Support
hace 2 semanas
España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 1 semana
España RavenPack A tiempo completoRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 2 semanas
España RavenPack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 2 semanas
España RavenPack A tiempo completoAbout us Raven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content. Raven Pack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
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Senior Customer Support Specialist
hace 3 semanas
España Ravenpack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Technical Customer Support Representative
hace 1 semana
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support Representative Location: Remote, Romania Employment type: full-time or part-time Remuneration: Base salary performance bonuses....
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Technical Support Engineer
hace 3 semanas
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
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Senior Customer Support Specialist
hace 3 semanas
España RavenPack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Servicenow Technical Support
hace 7 días
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
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Customer Technical Support
hace 2 semanas
España Play'N Go A tiempo completoJob title: Customer Technical Support Job Details Hours: Full Time Location: Fully remote. This opportunity is open to you if you can legally work remotely from Nevada. Contract: Permanent At Play'n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day...
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Senior Customer Support Specialist
hace 3 semanas
España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Systems Technical Support Engineer
hace 3 semanas
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
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Technical Support Engineer
hace 3 semanas
España Renewable Energy Grid Solutions A tiempo completoJob Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by...
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Technical Support Customer Advocate
hace 2 semanas
España Entrust Corporation A tiempo completoTechnical Support Customer Advocate Apply remote type: Hybrid or Remote Eligible locations: Spain - Madrid Field, Spain - Field time type: Full time posted on: Posted Yesterday job requisition id: R003124 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of...
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Senior Technical Support Engineer
hace 7 días
España dynaTrace software GmbH A tiempo completoAs a Senior Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.Your roleRecognize and solve problems as reported by customers related to our...
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Senior Systems Technical Support Engineer
hace 1 semana
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to...
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Customer Support Manager
hace 3 semanas
España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
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Senior Systems Technical Support Engineer
hace 3 semanas
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Senior Systems Technical Support Engineer
hace 1 semana
España SAS - Global A tiempo completoJob Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...
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Technical Customer Support
hace 1 semana
España Abroad Experience A tiempo completoTechnical Customer Support - Dutch - Zoetermeer*Applicants must have valid Dutch working visa (no sponsorship, HSM or Orientation Year visa not applicable)*For our international client in Zoetermeer, we are seeking a dynamic and versatile individual for a hybrid role as a Technical Application Specialist for the Dutch market. Our client specializes in...
