Senior Systems Technical Support Engineer
hace 1 mes
Senior Systems Technical Support Engineer - Hybrid
About the job
The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies. Understand the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms and third-party products. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction.
As a Senior Systems Technical Support Engineer, you will:
Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments, with a focus on SAS administrators, system administrators, and other IT personnel.
Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.
Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
Routinely build knowledge of the business problems that are addressed by SAS applications, and of the platform architectures and complex interactions between IT standards, architectures, security protocols, operating systems, databases, third party products, and other external computing resources. Applies expertise to interpret documentation, to suggest appropriate features in SAS software and/or supporting systems software or infrastructure, and to troubleshoot, diagnose and resolve complex problems and business critical issues that involve the SAS and IT technology areas listed above.
Keep abreast of third party vendors’ products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ technologies.
Required Qualifications
5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.
Bachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain.
Support of enterprise-class business applications or solutions, including cloud-based environments. Support of certain SAS software applications, solutions, or software components is a plus.
Experience in managing escalations with assistance and guidance from others.
Experience in creating proactive support materials such as knowledge articles, technical papers, sample programs, etc.
Experience in validating software fixes and reviews documentation for technical accuracy, completeness, consistency, and/or user’s point of view.
Might serve as a coach or mentor to other Technical Support staff.
Experience in developing and presenting seminars on support area.
Equivalent combination of education, training and experience may be considered in place of the above qualifications.
You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
#J-18808-Ljbffr
-
Senior Systems Technical Support Engineer
hace 2 semanas
España buscojobs España A tiempo completoSenior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
-
Senior Systems Technical Support Engineer
hace 4 semanas
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to...
-
Senior Systems Technical Support Engineer
hace 4 semanas
España SAS - Global A tiempo completoJob Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...
-
Senior Technical Support Engineer
hace 1 semana
España Cataloxy A tiempo completoOfertas de empleo Senior Technical Support Engineer (m/f/x)ID: 129991 13 La oferta de empleo ya está archivadaPublicada: 14.11.2024. Actual hasta: 28.11.2024Senior Technical Support Engineer (m/f/x), BarcelonaSalario: a convenirSummary informationPuesto: Senior Technical Support Engineer (m/f/x)Publicada: 14.11.2024. Actual hasta: 28.11.2024Área:...
-
Technical Support Engineer
hace 3 semanas
España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
-
Technical Support Engineer
hace 1 mes
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
-
Servicenow Technical Support
hace 4 semanas
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
-
Technical Support Engineer
hace 4 semanas
España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Field Service Engineer
hace 2 semanas
España buscojobs España A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Technical Support Engineer
hace 3 semanas
España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf, and...
-
Technical Support
hace 1 mes
España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completoHEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products. Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers. We are looking for a Technical Support...
-
Technical Support Engineer
hace 4 semanas
España Ebury A tiempo completoTechnical Support Engineer - Fintech Málaga Office - Hybrid: 4 days in the office, 1 day working from home Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more...
-
Field Service Engineer
hace 2 meses
España ITEX A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Field Service Engineer
hace 4 semanas
España Itex A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Field Service Engineer
hace 2 meses
España Itex A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Senior Technical Support Engineer
hace 4 semanas
España dynaTrace software GmbH A tiempo completoAs a Senior Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.Your roleRecognize and solve problems as reported by customers related to our...
-
Technical Support Engineer
hace 1 mes
España Microsoft A tiempo completoAs a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the...
-
Senior Mechanical Critical Systems Engineer
hace 1 mes
España SoftWash Systems - Grime Fighters A tiempo completoSenior Mechanical Critical Systems Engineer Based on recent project wins, the Cundall Critical Systems sector are growing our team in Madrid. You will join our growing team in our Madrid office, to play a role in delivering innovative design solutions for some of the most notable and large scale data centre projects in the world. Our dedicated Critical...
-
Senior Process Engineer
hace 4 semanas
España The Chemical Engineer A tiempo completoJOB DESCRIPTION Wood is currently looking for a Senior Process Engineer to participate in our Basic design projects for international clients across the energy transition markets, especially in relation to the hydrogen value chain, as well as petrochemicals and refining sectors. We are looking for an experienced engineer, with a broad range of process...
-
Senior Technical Customer Support
hace 2 semanas
España buscojobs España A tiempo completoSenior Technical Customer SupportMálaga, AndaluciaCompany: RavenPackDate: 09.11.2024About us: RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured data.Job DetailsPosition: Senior Technical Customer SupportLocation:...