Technical Support Specialist
hace 2 meses
We are Looking for a Technical Support Specialist L1 or L2. Location: Shaw Blvd. Mandaluyong Work Set-up: onsite/Shifting. Job Description: Provide first class customer service/support via telephone, email, chat, and any future channel Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly Communicate proactively with customers using clear, professional, and effective communication Leverage all approved internal knowledge base to deliver up to date service to our customers Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released Provide remote support of related hardware components including integrated card readers, POS terminals, self-service Kiosks and associated peripherals Ticket ownership including ticket creation, update, escalation and escalation notes, solution, and closure Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department's competencies Responsible for self-developing skills and technical knowledge on new and existing products and features Monitor customers' system proactively to identify and solve issues Comply with confidentiality and license agreements Remain knowledgeable of customer and partner relationshipsQualifications: Bachelor's Degree in IT or any related Courses. Description of Foundation: Demonstrates a basic knowledge and understanding of ownprofession sufficient to handle standard/routine work; follows standard methodologies andprocedures; has the basic technical skills required for day-to-day work. Foundation level in customer service and in communicating both written and verbal Foundation level in communicating technical concepts to both technical and nontechnical customers Foundation level in building strong relationships with customers and with team members Foundation level in balancing time among multiple activities o Solving customer enquiries or Depending upon the region, perform the same Key Responsibilities as described in the Installation Specialists Job Description Foundation level in managing time effectively to meet deadlines Foundation level in troubleshooting, problem solving, and critical thinking skills Foundation level in internal and external conflict resolution and negotiation skills Foundation level in understanding and working with Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process Demonstrate good judgement using facts and analytics Highly organized and efficient with strong attention to detail Foundation level in understanding and learning complex technical topics quickly Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies Foundation level in handling customers with patience, tact, and empathy Basic level with SQL database queries
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Technical Support Specialist
hace 5 días
España Getronics A tiempo completoNature of tasksService desk agent, incident agent and analyst, problem agent and analystIncident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rateFirst and second-line support: remote and on-site supportRecording & tracking incident and request informationRecording & tracking Problem...
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Technical Support Specialist
hace 2 meses
España Hitachi Vantara Corporation A tiempo completoDescription The OpportunityHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.As part of the Application Management...
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Technical Support Specialist With Chinese
hace 3 meses
España Wibit Consulting & Services A tiempo completoWe are collaborating to find a Chinese-speaking Technical Support Specialist to join our dynamic team in Madrid, Spain In this role, you will provide top-tier technical assistance to clients, focusing on security systems—experience in this field is a must. You'll communicate with clients to identify project needs, offer tailored solutions, and resolve...
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Technical Support Engineer
hace 2 meses
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
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Dutch, EBike Technical Support Specialist
hace 4 días
España Cataloxy A tiempo completoPublicada: 04.12.2024. Actual hasta: 20.12.2024Un poco sobre la empresa Bosch GroupCreamos soluciones para la conectividad.Ofertas de empleo: Dutch, EBike Technical Support SpecialistBosch GroupID: 205149 5Dutch, EBike Technical Support Specialist, BarcelonaSalario: a convenirÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo:...
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Field Support Specialist
hace 4 días
España Nova Biomedical A tiempo completoField Support SpecialistReporting RelationshipsReports directly to the national Sales Manager.Strong working relationship with Nova’s European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary and/or Key ObjectivesPlans, schedules and delivers...
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Field Support Specialist
hace 2 semanas
España Nova Biomedical A tiempo completoReporting RelationshipsReports directly to the national Sales Manager.Strong working relationship with Nova’s European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary And/or Key ObjectivesPlans, schedules and delivers emergency and proactive onsite...
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Field Support Specialist
hace 2 meses
España NOVA Biomedical GmbH A tiempo completoNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.Reports directly to the national Sales Manager.Strong working relationship with Nova’s European Technical Support department.Strong working relationship with the local Product...
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Technical Support Specialist, Madrid
hace 2 meses
España LeadDesk A tiempo completoDo you share our passion for exceptional customer support? Nice to meet you! I’m Laura, Recruiter at LeadDesk. Together with Juan, our Country Manager, Spain, we’re strengthening our Agile Support team. That’s where you come in—we’re excited to welcome a new bilingual Technical Support Specialist to join our team in Madrid. This is a special...
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French Technical Support Advisor
hace 1 mes
España Technical Concept GmbH A tiempo completoReference: WESPYou need an EU passport to applyWe offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the company) Public health insurance Social activities: strolling around the city, hiking,...
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Field Support Specialist
hace 2 meses
España NOVA Biomedical GmbH A tiempo completoCareer Opportunities with Nova Biomedical CorporationNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities.Job Summary and/or Key ObjectivesPlans, schedules, and delivers emergency and proactive onsite and remote support on all Nova product...
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España Cataloxy A tiempo completoPublicada: 03.12.2024. Actual hasta: 16.12.2024Un poco sobre la empresa Bosch GroupCreamos soluciones para la conectividad.Ofertas de empleo French/Français, EBike Technical Support SpecialistBosch GroupFrench/Français, EBike Technical Support Specialist, BarcelonaSalario: a convenirÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo:...
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Technical Support Specialist III
hace 2 semanas
España ThermoFisher Scientific A tiempo completoThermoFisher Scientific Technical Support Specialist III in Alcobendas, SpainWork Schedule: Standard (Mon-Fri)Environmental Conditions: OfficeJob Description:Job Title: Technical Service Engineer NGSPosition Location: Inchinnan (UK) or Madrid (Spain)Position Summary:Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated Technical Service...
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Customer Technical Support
hace 4 días
España Katun EAME A tiempo completoCustomer Technical Support (CTS) Product Specialist SpainAre you passionate about providing exceptional technical support and empowering sales teams to achieve their goals? We have a fantastic opportunity for a Product Specialist and Customer Support Technician (CTS) for Katun Arivia Office Multifunction Equipment to join our dynamic team at Katun EAME!Job...
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Technical Support Specialist
hace 4 semanas
España Holded Technologies, S.L A tiempo completoJoin the team. Make an impact.At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.In order to create cutting-edge products that meet the needs of the sector, talent is...
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Technical Support Specialist
hace 2 meses
España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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Technical Support Specialist |
hace 5 días
España ARES CONSULTORES A tiempo completoDescriptionThe OpportunityHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution. It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.As part of the Application Management...
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Support Specialist
hace 4 semanas
España Clinisys A tiempo completoClinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34...
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Customer Technical Support
hace 4 días
España Katun EAME A tiempo completoJob descriptionAre you passionate about providing exceptional technical support and empowering sales teams to achieve their goals? We have a fantastic opportunity for a Product Specialist and Customer Support Technician (CTS) for Katun Arivia Office Multifunction Equipment to join our dynamic team at Katun EAME!Job Summary:Responsible for providing...
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Technical Specialist
hace 2 meses
España Tcr International A tiempo completoWe are looking for a dedicated and experienced Technical Specialist to join our Ground Support Equipment (GSE) team. The ideal candidate will be responsible for the maintenance, repair, and optimization of our GSE fleet, ensuring it operates at peak performance to support the aviation industry's needs.Key Responsibilities:GSE Maintenance: Perform routine...