Technical Support Specialist
hace 12 horas
We are Looking for a Technical Support Specialist L1 or L2. Location: Shaw Blvd. Mandaluyong Work Set-up: onsite/Shifting. Job Description: Provide first class customer service/support via telephone, email, chat, and any future channel Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly Communicate proactively with customers using clear, professional, and effective communication Leverage all approved internal knowledge base to deliver up to date service to our customers Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released Provide remote support of related hardware components including integrated card readers, POS terminals, self-service Kiosks and associated peripherals Ticket ownership including ticket creation, update, escalation and escalation notes, solution, and closure Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department's competencies Responsible for self-developing skills and technical knowledge on new and existing products and features Monitor customers' system proactively to identify and solve issues Comply with confidentiality and license agreements Remain knowledgeable of customer and partner relationshipsQualifications: Bachelor's Degree in IT or any related Courses. Description of Foundation: Demonstrates a basic knowledge and understanding of ownprofession sufficient to handle standard/routine work; follows standard methodologies andprocedures; has the basic technical skills required for day-to-day work. Foundation level in customer service and in communicating both written and verbal Foundation level in communicating technical concepts to both technical and nontechnical customers Foundation level in building strong relationships with customers and with team members Foundation level in balancing time among multiple activities o Solving customer enquiries or Depending upon the region, perform the same Key Responsibilities as described in the Installation Specialists Job Description Foundation level in managing time effectively to meet deadlines Foundation level in troubleshooting, problem solving, and critical thinking skills Foundation level in internal and external conflict resolution and negotiation skills Foundation level in understanding and working with Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process Demonstrate good judgement using facts and analytics Highly organized and efficient with strong attention to detail Foundation level in understanding and learning complex technical topics quickly Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies Foundation level in handling customers with patience, tact, and empathy Basic level with SQL database queries
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Technical Support Specialist
hace 5 días
España Hitachi Energy A tiempo completoHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution. It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit. As part of the Application Management Service team, you will be...
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Technical Support Specialist
hace 2 semanas
España HITACHI ENERGY SPAIN, S.A.U. A tiempo completoDescription The Opportunity Hitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution. It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit. As part of the Application Management...
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Technical Support Specialist
hace 2 semanas
España Hitachi Vantara Corporation A tiempo completoDescription The OpportunityHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.As part of the Application Management...
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Technical Support Specialist With Chinese
hace 1 mes
España Wibit Consulting & Services A tiempo completoWe are collaborating to find a Chinese-speaking Technical Support Specialist to join our dynamic team in Madrid, Spain In this role, you will provide top-tier technical assistance to clients, focusing on security systems—experience in this field is a must. You'll communicate with clients to identify project needs, offer tailored solutions, and resolve...
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Technical Support Specialist with Chinese
hace 1 mes
España Wibit Consulting & Services A tiempo completoWe are collaborating to find a Chinese-speaking Technical Support Specialist to join our dynamic team in Madrid, Spain In this role, you will provide top-tier technical assistance to clients, focusing on security systems—experience in this field is a must. You’ll communicate with clients to identify project needs, offer tailored solutions, and resolve...
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Field Support Specialist
hace 2 semanas
España Nova Biomedical A tiempo completoField Support Specialist Reporting Relationships Reports directly to the national Sales Manager. Strong working relationship with Nova’s European Technical Support department. Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions. Job Summary and/or Key Objectives Plans, schedules and...
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Technical Support Engineer
hace 2 semanas
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
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German speaking Technical Support Specialist
hace 2 semanas
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
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Field Support Specialist
hace 2 semanas
España NOVA Biomedical GmbH A tiempo completoNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.Reports directly to the national Sales Manager.Strong working relationship with Nova’s European Technical Support department.Strong working relationship with the local Product...
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Technical Support Specialist, Madrid
hace 4 días
España LeadDesk A tiempo completoDo you share our passion for exceptional customer support? Nice to meet you! I’m Laura, Recruiter at LeadDesk. Together with Juan, our Country Manager, Spain, we’re strengthening our Agile Support team. That’s where you come in—we’re excited to welcome a new bilingual Technical Support Specialist to join our team in Madrid. This is a special...
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Field Support Specialist
hace 2 semanas
España NOVA Biomedical GmbH A tiempo completoCareer Opportunities with Nova Biomedical CorporationNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities.Job Summary and/or Key ObjectivesPlans, schedules, and delivers emergency and proactive onsite and remote support on all Nova product...
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Technical Support Specialist
hace 2 semanas
España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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Technical Support Specialist
hace 2 semanas
España Vastbouw A tiempo completoCambia de trabajo, cambia de lugar de trabajo, cambia tu futuro...Construimos el futuro con la esencia de la excelencia: Tu Talento, Nuestra Tecnología, un equipo imparable en la vanguardia digital, inspirado por la armonía y la innovación de la cultura japonesa. Nuestro lema es #Imagine.Change.Imagina un lugar donde tus ideas no solo son bienvenidas,...
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Technical Support Detection
hace 2 semanas
España Viking EMEA A tiempo completoAiming to enhance our product support teams, we are looking for a technical support specialist focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components.TasksYour...
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Senior Technical Customer Support
hace 2 semanas
España RavenPack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Technical Specialist
hace 2 semanas
España Tcr International A tiempo completoWe are looking for a dedicated and experienced Technical Specialist to join our Ground Support Equipment (GSE) team. The ideal candidate will be responsible for the maintenance, repair, and optimization of our GSE fleet, ensuring it operates at peak performance to support the aviation industry's needs.Key Responsibilities:GSE Maintenance: Perform routine...
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Senior Technical Customer Support
hace 2 semanas
España RavenPack A tiempo completoAbout us Raven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content. Raven Pack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
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Senior Technical Customer Support
hace 2 semanas
España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 2 semanas
España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 5 días
España RavenPack A tiempo completoRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...