Technical Support Specialist
hace 2 días
We are Looking for a Technical Support Specialist L1 or L2.Location : Shaw Blvd. MandaluyongWork Set-up : onsite / Shifting.Job Description :Provide first class customer service / support via telephone, email, chat, and any future channels.Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers.Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.Communicate proactively with customers using clear, professional, and effective communication.Leverage all approved internal knowledge base to deliver up to date service to our customers.Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released.Provide remote support of related hardware components including integrated card readers, POS terminals, self-service kiosks, and associated peripherals.Ticket ownership including ticket creation, update, escalation and escalation notes, solution, and closure.Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department's competencies.Responsible for self-developing skills and technical knowledge on new and existing products and features.Monitor customers' system proactively to identify and solve issues.Comply with confidentiality and license agreements.Remain knowledgeable of customer and partner relationships.Qualifications :Bachelor's Degree in IT or any related Courses.Demonstrates a basic knowledge and understanding of own profession sufficient to handle standard/routine work; follows standard methodologies and procedures; has the basic technical skills required for day-to-day work.Foundation level in customer service and in communicating both written and verbal.Foundation level in communicating technical concepts to both technical and non-technical customers.Foundation level in building strong relationships with customers and with team members.Foundation level in balancing time among multiple activities.Foundation level in managing time effectively to meet deadlines.Foundation level in troubleshooting, problem solving, and critical thinking skills.Foundation level in internal and external conflict resolution and negotiation skills.Foundation level in understanding and working with Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements.Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process.Demonstrate good judgement using facts and analytics.Highly organized and efficient with strong attention to detail.Foundation level in understanding and learning complex technical topics quickly.Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies.Foundation level in handling customers with patience, tact, and empathy.Basic level with SQL database queries.
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Technical Support Specialist
hace 2 semanas
España Tasq Staffing Solutions A tiempo completoWe are Looking for a Technical Support Specialist L1 or L2. Location: Shaw Blvd. Mandaluyong Work Set-up: onsite/Shifting. Job Description: Provide first class customer service/support via telephone, email, chat, and any future channel Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers Triage inbound...
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Technical Support Specialist
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España Hitachi Energy A tiempo completoHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution. It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit. As part of the Application Management Service team, you will be...
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Technical Support Specialist
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España Hitachi Vantara Corporation A tiempo completoDescription The OpportunityHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.As part of the Application Management...
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Technical Support Specialist
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España HITACHI ENERGY SPAIN, S.A.U. A tiempo completoDescription The Opportunity Hitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution. It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit. As part of the Application Management...
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Technical Support Specialist With Chinese
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Technical Support Specialist with Chinese
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España Wibit Consulting & Services A tiempo completoWe are collaborating to find a Chinese-speaking Technical Support Specialist to join our dynamic team in Madrid, Spain In this role, you will provide top-tier technical assistance to clients, focusing on security systems—experience in this field is a must. You’ll communicate with clients to identify project needs, offer tailored solutions, and resolve...
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Field Support Specialist
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German speaking Technical Support Specialist
hace 1 semana
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
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German speaking Technical Support Specialist
hace 5 días
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
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German speaking Technical Support Specialist
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España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
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Technical Support Engineer
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España LeadDesk A tiempo completoDo you share our passion for exceptional customer support? Nice to meet you! I’m Laura, Recruiter at LeadDesk. Together with Juan, our Country Manager, Spain, we’re strengthening our Agile Support team. That’s where you come in—we’re excited to welcome a new bilingual Technical Support Specialist to join our team in Madrid. This is a special...
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Technical Support Specialist, Madrid
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España buscojobs España A tiempo completoDo you share our passion for exceptional customer support?Nice to meet you! I’m Laura, Recruiter at LeadDesk. Together with Juan, our Country Manager, Spain, we’re strengthening our Agile Support team.That’s where you come in—we’re excited to welcome a new bilingual Technical Support Specialist to join our team in Madrid.This is a special...
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Field Support Specialist
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España NOVA Biomedical GmbH A tiempo completoCareer Opportunities with Nova Biomedical CorporationNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities.Job Summary and/or Key ObjectivesPlans, schedules, and delivers emergency and proactive onsite and remote support on all Nova product...
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Technical Support Specialist
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España Innovatia Inc. A tiempo completoInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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España Vastbouw A tiempo completoCambia de trabajo, cambia de lugar de trabajo, cambia tu futuro...Construimos el futuro con la esencia de la excelencia: Tu Talento, Nuestra Tecnología, un equipo imparable en la vanguardia digital, inspirado por la armonía y la innovación de la cultura japonesa. Nuestro lema es #Imagine.Change.Imagina un lugar donde tus ideas no solo son bienvenidas,...
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España Tcr International A tiempo completoWe are looking for a dedicated and experienced Technical Specialist to join our Ground Support Equipment (GSE) team. The ideal candidate will be responsible for the maintenance, repair, and optimization of our GSE fleet, ensuring it operates at peak performance to support the aviation industry's needs.Key Responsibilities:GSE Maintenance: Perform routine...
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España RavenPack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...