Rated Customer Success Associate
hace 2 semanas
Rated Customer Success Associate - German SpeakerFull-timeWork smart, have fun and make an impactOur purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to EcoVadis?Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.Duties include:Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.Engage with customers via phone, email and video calls.Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process.Encourage customers to use all features available to them.Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers.Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts.Develop trusted advisor relationships with key account stakeholders, and executives.Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Prepare reports on accounts/market status.Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.As we continue to grow, you may be asked to contribute towards other tasks.Minimum Requirements:2+ years in an onboarding or account management, ideally in a B2B environment.Passionate about excellent customer service.Attention to detail and a clear communicator.Passion for sustainability.Fluent English and German.Experience with Salesforce or CRM software preferred.Proactive in suggesting, designing and implementing ideas and improvements.Comfortable working in a fast-paced, high-growth environment, and able to adapt quickly to changes.Team player.Location: Barcelona based - Hybrid workStart date: ASAPContract of Employment: Full timeBenefits:Casual and very friendly work environment.Hybrid work organization (from the office or from home).Home office allowance program.Working from anywhere policy.Opportunity to work in a truly international atmosphere.Base salary + variable compensation plan.GRSP and TFSA matching program available.Meals and Transportation Vouchers (Cobee card).Wellness and Healthcare benefits:Health, Wellness, and Dental Benefits.Please share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits youDon’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you can demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
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Rated Customer Success Associate
hace 2 semanas
España EcoVadis A tiempo completoFrontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains. We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for...
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Customer Success Associate
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España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
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España Mapp Digital A tiempo completoInternal Applicants Only WHAT YOU WILL DO: The Associate Customer Success Manager will manage our customers' journey at Mapp. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp's Customer Success team is the primary interface for...
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Customer Success Manager
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Customer Success Manager
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España Clarivate Analytics A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
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España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
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Customer Success Specialist
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España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
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España Arena A tiempo completoOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
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Customer Success Manager
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España DTC Job A tiempo completoIf you're on the hunt for your next career move, you've come to the right place. At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.The companies we’re working with are on the continuous lookout...
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Customer Success Manager
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España Pragmatike A tiempo completoJob Description: Location: Fully remote, EU timezone (CET /- 2hours) Start date: ASAP Languages: Fluent English is mandatory Our client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty. Champion the customer's voice...
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Customer Success
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España Marlex A tiempo completoDesde Marlex Great People estamos colaborando con una importante empresa ubicada en Barcelona (cerca de la zona de La Sagrera), especializada desarrollar software de gestión (ERP i CRM) para clientes del sector deportivo. Actualmente, la empresa se encuentra en pleno momento de crecimiento, y quiere incorporar **un/a CUSTOMER SUCCESS & SUPPORT** en su...
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Customer Success Manager
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Customer Success Specialist
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España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
