Rated Customer Success Associate
hace 2 semanas
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.
Duties include:
- Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.
- Engage with customers via phone, email and video calls
- Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process
- Encourage customers to use all features available to them
- Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
- Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
- Develop trusted advisor relationships with key account stakeholders, and executives
- Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Prepare reports on accounts/market status
- Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.
As we continue to grow, you may be asked to contribute towards other tasks.
- 2+ years in an onboarding or account management, ideally in a B2B environment
- Passionate about excellent customer service
- Attention to detail and a clear communicator
- Passion for sustainability
- Bachelor’s degree required
- Fluent English and German
- Experience with Salesforce or CRM software preferred
- Proactive in suggesting, designing and implementing ideas and improvements
- Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes
- Team player
Location: Barcelona based - Hybrid work
Start date: ASAP
Contract of Employment - Full time
Benefits:
- Casual and very friendly work environment
- Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program
- IT equipment allowance
- Working from anywhere policy
- Opportunity to work in a truly international atmosphere
- Compensation benefits:
- Base salary + variable compensation plan
- GRSP and TFSA matching program available
- Meals and Transportation Vouchers (Cobee card)
- Wellness and Healthcare benefits:
- Health, Wellness, and Dental Benefits
Please, share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
Work smart, have fun and make an impact
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
-
Rated Customer Success Associate
hace 2 semanas
España EcoVadis Germany GmbH A tiempo completoRated Customer Success Associate - German SpeakerFull-timeWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability...
-
Customer Success Associate
hace 1 mes
España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Associate Customer Success Manager
hace 2 meses
España Mapp Digital A tiempo completoInternal Applicants Only WHAT YOU WILL DO: The Associate Customer Success Manager will manage our customers' journey at Mapp. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp's Customer Success team is the primary interface for...
-
Associate Manager, Scale Customer Success
hace 1 mes
España Ivanti A tiempo completoWho We Are: In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are...
-
Customer Success Associate/ Account Executive B2B
hace 4 semanas
España Vidext A tiempo completo¡Únete a la revolución de la inteligencia artificial en Vidext!Somos una startup innovadora que está transformando la manera en que las empresas se comunican a través de vídeos profesionales generados por IA. Descubre cómo convertimos texto en vídeos en más de 40 idiomas con avatares de personas reales en minutos: www.vidext.ioTrabajamos con...
-
Senior Customer Success Associate/ Atención Al
hace 2 semanas
España Vidext A tiempo completoDescripción - ¡Únete a la revolución de la inteligencia artificial en **Vidext**!- Trabajamos con empresas internacionales, ayudándolas a potenciar sus formaciones, acogidas de empleados, demos, presentaciones, video-marketing, tutoriales y más, a través de una comunicación corporativa impactante y efectiva.¿Te apasiona la tecnología, el ambiente...
-
Customer Success Associate/ Account Executive B2B
hace 2 semanas
España buscojobs España A tiempo completoÚnete a la revolución de la inteligencia artificial en Vidext!Somos una startup innovadora que está transformando la manera en que las empresas se comunican a través de vídeos profesionales generados por IA. Descubre cómo convertimos texto en vídeos en más de 40 idiomas con avatares de personas reales en minutos: www.vidext.ioTrabajamos con empresas...
-
Customer Success Manager
hace 1 mes
España OpenNebula Systems A tiempo completoFor over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds. If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading,...
-
Customer Success Specialist
hace 3 semanas
España Cataloxy A tiempo completoOfertas de empleo Customer Success SpecialistPublicada: 08.11.2024. Actual hasta: 25.11.2024¡Estamos buscando nuevos miembros para nuestro departamento de Customer Success!¿Cuáles serán tus responsabilidades?Entender necesidades del cliente y cómo solucionarlas con nuestro producto.Gestionar y solucionar incidencias en coordinación con el equipo de...
-
Customer Success Manager
hace 1 mes
España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 1 mes
España Clarivate Analytics A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 1 mes
España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Success Specialist
hace 4 semanas
España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Success Manager
hace 2 semanas
España Arena A tiempo completoOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Customer Success Manager
hace 3 semanas
España DTC Job A tiempo completoIf you're on the hunt for your next career move, you've come to the right place. At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.The companies we’re working with are on the continuous lookout...
-
Customer Success Manager
hace 4 semanas
España Pragmatike A tiempo completoJob Description: Location: Fully remote, EU timezone (CET /- 2hours) Start date: ASAP Languages: Fluent English is mandatory Our client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty. Champion the customer's voice...
-
Customer Success
hace 3 días
España Marlex A tiempo completoDesde Marlex Great People estamos colaborando con una importante empresa ubicada en Barcelona (cerca de la zona de La Sagrera), especializada desarrollar software de gestión (ERP i CRM) para clientes del sector deportivo. Actualmente, la empresa se encuentra en pleno momento de crecimiento, y quiere incorporar **un/a CUSTOMER SUCCESS & SUPPORT** en su...
-
Customer Success Manager
hace 1 mes
España Trellix A tiempo completoThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the...
-
Customer Success Specialist
hace 3 semanas
España SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
