Associate Manager, Scale Customer Success

hace 1 mes

España Ivanti A tiempo completo

Who We Are:
In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.
While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.
Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets.
Our Culture - Everywhere Work Centered Around You
At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued.
Why We Need You
Associate / Manager, Scale Customer Success
Our Scale Customer Success Associates / Managers are individual contributors who ensure that our customers derive maximum value and utilization from our products and services such that they renew as part of the hybrid digital/CSM model. In this role, you will be delivering strategic engagements to customers in the Scale segment, as well as supporting the team’s development of said engagements, all with the goal of driving NRR.
What You Will Be Doing:

Attend customer meetings and establish trusted and strategic advisor relationships to help drive continued value of our products and services.
Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth.
Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal.
Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables.
Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments.
Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment.
In targeted cases, work with the sales and marketing team to build customer references and develop case studies.
Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content.

To Be Successful in The Role, You Will Have:

2-3 years of experience in account management and/or customer success.
Strong verbal and written communication - FLUENT IN GERMAN and good English.
Analytical and process-oriented mindset.
Comfortable working across multiple departments in a deadline-driven environment.
Active team player, self-starter, and multitasker who can quickly adjust priorities.
Ability to learn fast, shift directions, and work collaboratively on a highly effective team.
Knowledge of Salesforce, business intelligence and project management tools.

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