Technical Account Manager POS
hace 4 días
Company DescriptionShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.The best hotels run on Shiji—day and night.Job DescriptionTo support our global major account customers and global teams, we’re looking for an experienced and dynamic Technical Account Manager to be the technical ambassador to assigned customers and internal stakeholders, providing proactive technical guidance on Shiji products and services to ensure customer needs are met.WHAT YOU WILL DOLiaise with internal teams, serving as a technical escalation resource, to both customers and internal teams.Collaborate with Global and Regional Account Management Teams to develop and execute Account Management strategy.Maintain strong technical understanding of Shiji’s product suite and the latest trends in hospitality technology to effectively troubleshoot and resolve customer issues.Troubleshoot technical issues and respond to product-related queries in a timely manner.Provide guidance on products and services roadmap planning, recommended practices, and knowledge transfer.Assists with cloud and local deployment of Shiji software, lab testing (hardware, software) and security reviews.Monitor and track client performance, usage, and adoption metrics to help identify growth opportunities and address potential risks.Possess in-depth expertise in the Shiji product suite and effectively articulate how Shiji solutions can contribute to customers’ success.Assist with product workshops and coordination of setting customers’ brand standards.Foster strong relationships with key stakeholders across Shiji divisions to promote cross-functional support, engagement, and advocate for success.Create in-depth Global Account profiles that show understanding of the complexity of the Account(s).QualificationsMinimum of two (2) years of experience within the hospitality industry.Strong understanding of hotel technology industry including, but not limited to, POS, PMS and CRS applications.Strong technical background and customer service experience.Effective communication skills (both written and verbal), with the ability to build strong relationships and influence key stakeholders at all levels.Highly customer centric with a passion for delivering high-level service. collaborate effectively with internal and external stakeholders at a levels.Exceptional organizational and prioritization skills, with the ability to effectively manage multiple accounts simultaneously.Strong critical thinking skills, proactively offering solutions that meet customer needs.Ability to effectively work independently in a dynamic and fast- pace work environment.Ability to travel (both domestically and internationally) as required.Proficiency in 2 or more languages is a plus.Additional InformationExciting job within a creative environment and the opportunity to make a real impact on the business.Grow your experience with web and cloud technologies in a very innovative technology environment.Friendly, motivated and talented multicultural team.Opportunities to grow and develop with Shiji.Training to meet role requirements. #J-18808-Ljbffr
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Technical Account Manager – Hospitality Tech
hace 4 días
Barcelona, España Shiji Group A tiempo completoA global technology company in Barcelona seeks an experienced Technical Account Manager to support major account customers. The role involves technical ambassadorship, troubleshooting, and collaboration with internal teams to meet customer needs. Candidates should have at least two years of experience in the hospitality industry, a strong understanding of...
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Technical Account Manager
hace 1 semana
Barcelona, España Jordan martorell s.l. A tiempo completo**Technical Account Manager** **Barcelona** **Barcelona, Catalonia, ES**: Luna Media specializes in innovative ad monetization solutions for publishers. By leveraging our cutting-edge technology, data, and expertise, we empower publishers to optimize their revenue streams while allowing them to focus on creating engaging content. We pride ourselves on...
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Technical Account Manager POS
hace 2 semanas
Barcelona, España Shiji Group A tiempo completoShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...
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Technical Account Manager POS
hace 2 semanas
Barcelona, España Shiji Group A tiempo completoCompany Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...
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D2C POS APPLICATION SPECIALIST
hace 4 días
Barcelona, España MCR International A tiempo completoMLF-2601-18D2C POS APPLICATION SPECIALISTBARCELONA Y MADRID Multinacional FMCG company is seeking a D2C POS Application Specialist to oversee the daily support, lifecycle management, and ongoing enhancement of core POS software applications used in D2C stores. The ideal candidate brings hands‑on experience in global environments, excels at supporting...
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D2C POS APPLICATION SPECIALIST
hace 2 semanas
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hace 1 día
barcelona, España Jordan martorell s.l. A tiempo completoWe are looking for a Digital Product Manager - POS to be part of our Nestlé Nespresso Digital Strategy and Expansion team. Position Snapshot Type of Contract: Permanent Type of Work: Hybrid Work Language: Fluent Business English The Role As a Digital Product Manager – POS, you will play a key role in Nespresso’s Retail Transformation Program, leading...
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Digital Product Manager
hace 4 días
Barcelona, España Jordan martorell s.l. A tiempo completoWe are looking for a Digital Product Manager - POS to be part of our Nestlé Nespresso Digital Strategy and Expansion team. Position Snapshot Type of Contract: Permanent Type of Work: Hybrid Work Language: Fluent Business English The Role As a Digital Product Manager – POS, you will play a key role in Nespresso’s Retail Transformation Program, leading...
