D2C POS APPLICATION SPECIALIST

hace 8 horas

Barcelona, España MCR International A tiempo completo

MLF-2601-18D2C POS APPLICATION SPECIALISTBARCELONA Y MADRID Multinacional FMCG company is seeking a D2C POS Application Specialist to oversee the daily support, lifecycle management, and ongoing enhancement of core POS software applications used in D2C stores. The ideal candidate brings hands‑on experience in global environments, excels at supporting diverse cultures, and demonstrates a results‑driven business mindset with adaptability to changing needs.Success in this role requires strong technical expertise, outstanding communication skills, and the ability to collaborate seamlessly with cross‑functional teams and stakeholders worldwide to drive operational excellence and continuous improvement. Responsibilities Serve as contact for the POS software solution, identifying and analyzing business requirements and incidents. Design, test, implement, document, and communicate solutions addressing requirements and changes. Provide functional and operational 2nd level support for local subsidiaries and D2C stores, escalating to 3rd level when needed. Work cross‑functionally with business teams and IT colleagues to complete roll‑outs and operate the POS platform post‑implementation. Act as liaison between business teams and technical teams for all POS‑related topics. Collaborate with third parties (software/hardware vendors, network consultants, SAP consultants) as needed. Monitor daily D2C data and data transfer between POS and other systems, ensuring data integrity and timely reporting. Work with vendors in relationships and create support structures for POS systems. Onboard new subsidiaries into existing central systems. Participate in projects related to the D2C/POS area, including integration with Group BI solutions. Provide directions to the D2C business to enhance the platform and improve its adoption. Skills and Work Experience University degree or equivalent experience. At least 5 years of experience in a similar role, specifically related to POS systems. Previous functional and technical experience with GK Software solutions is a plus. Good knowledge of IT Service Management processes. Strong communication, troubleshooting, and problem‑solving skills. Excellent interpersonal, communication, and conflict resolution skills. Self‑driven, highly independent, reliable, positive and proactive attitude. Available for international travel. Fluent in English; Spanish/German is a plus. POS Infrastructure knowledge is a plus. Attributes Demonstrates high levels of responsibility, specialized knowledge, and continuous improvement. Efficient, detail‑oriented, and proactive in problem‑solving. Builds cooperative relationships with peers, management, and business contacts. Maintains a positive, service‑oriented approach. #J-18808-Ljbffr

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