d2c pos application specialist

hace 2 días

Barcelona, Barcelona, España MCR International | Executive Search A tiempo completo

Multinacional FMCG company
is seeking a
D2C POS Application Specialist
to oversee the daily support, lifecycle management, and ongoing enhancement of core
POS software applications used in D2C stores.

The ideal candidate brings hands-on experience in global environments, excels at supporting diverse cultures, and demonstrates a results-driven business mindset with adaptability to changing needs.

Success in this role requires strong technical expertise, outstanding communication skills, and the ability to collaborate seamlessly with cross-functional teams and stakeholders worldwide to drive operational excellence and continuous improvement.

Responsibilitie

  • sServe as contact for the POS software solution, identifying and analyzing business requirements and incidents
  • .Design, test, implement, document, and communicate solutions addressing requirements and changes
  • .Provide functional and operational 2nd level support for local subsidiaries and D2C stores, escalating to 3rd level when needed
  • .Work cross-functionally with business teams and IT colleagues to complete roll-outs and operate the POS platform post-implementation
  • .Act as liaison between business teams and technical teams for all POS-related topics
  • .Collaborate with third parties (software/hardware vendors, network consultants, SAP consultants) as needed
  • .Monitor daily D2C data and data transfer between POS and other systems, ensuring data integrity and timely reporting
  • .Work with vendors in relationships and create support structures for POS systems
  • .Onboard new subsidiaries into existing central systems
  • .Participate in projects related to the D2C/POS area, including integration with Group BI solutions
  • .Provide directions to the D2C business to enhance the platform and improve its adoption

**.

Skills and Work Experienc**

  • e University degree or equivalent experienc
  • e.At least 5 years of experience in a similar role, specifically related to POS system
  • s.Previous functional and technical experience with GK Software solutions is a plu
  • s.Good knowledge of IT Service Management processe
  • s.Strong communication, troubleshooting, and problem-solving skill
  • s.Excellent interpersonal, communication, and conflict resolution skill
  • s.Self-driven, highly independent, reliable, positive and proactive attitud
  • e.Available for international trave
  • l.Fluent in English; Spanish/German is a plu
  • s.POS Infrastructure knowledge is a plu

**s.

Attribut**

  • es Demonstrates high levels of responsibility, specialized knowledge, and continuous improveme
  • nt.Efficient, detail-oriented, and proactive in problem-solvi
  • ng.Builds cooperative relationships with peers, management, and business contac
  • ts.Maintains a positive, service-oriented approa

ch.

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