Senior Customer Support Specialist
hace 1 día
About usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the worldWe are looking for a Senior Customer Support Specialist to join RavenPack’s Customer Success team in Marbella.As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world’s top banks and hedge funds.Responsibilities as a Senior Customer Support Specialist:Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offeringsWrite Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack APICreating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiencyProvide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQLResolve technical issues in a timely manner using available resources within the companyRequirements:Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problemsProficiency in working with development frameworks like Jupyter Notebooks and StreamlitExperience with Python-specific tooling and concepts like Pydantic and PoetryProven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitudeExcellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clientsNatural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficientlyDesirable:Previous experience working in a fintech or a SaaS company.Major or experience in Finance or BusinessWhat's in it for you:International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.Continuous learning: We provide the support needed to grow within the team.Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Senior Customer Support Specialist
hace 4 semanas
España RavenPack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 4 semanas
España Ravenpack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 4 semanas
España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 3 semanas
España RavenPack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 3 semanas
España RavenPack A tiempo completoAbout us Raven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content. Raven Pack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
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Senior Technical Customer Support
hace 3 semanas
España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 2 semanas
España RavenPack A tiempo completoRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 3 semanas
España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Customer Support Specialist
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España Salve.Inno Consulting A tiempo completoJoin Our Team as a Customer Support Specialist Position Overview We are looking for an enthusiastic and customer-focused Customer Support Specialist fluent in German to become a key part of our dynamic team. As a Customer Support Specialist, you will be responsible for ensuring excellent customer satisfaction by providing effective solutions and assistance...
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Senior Technical Customer Support
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España sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Senior Customer Support Specialist . Esta persona será responsable de proporcionar asistencia técnica y funcional a los clientes que utilizan Sesame, asegurando una rápida solución de sus problemas y consultas. Este rol es clave para garantizar que los clientes tengan una...
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España Cross Border Talents A tiempo completoWe are looking for a Junior Customer Support Specialist who is a native or fluent Norwegian speaker to join our team in Malta. In this entry-level role, you will assist customers by addressing their inquiries and resolving issues effectively. This position offers a hybrid work model, including on-site training and remote work, with flexible shifts from...
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Customer Support Specialist
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España RavenPack A tiempo completoAbout Us At Raven Pack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
