Technical Account Manager
hace 7 días
Main duties and responsibilities
Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
Support definition, implementation and governance of an efficient Partner Integration project implementation process
Support the Commercial Organization and Partner Manager team with technical and process consultancy
Ensure that the implemented Issuing Solutions are anchored correctly in the permanent GB organization (especially I&O)
Participate, as part of project activities, in related Field Services activities, including availability to support On Call Duty Service, as per team calendar shifts ( out of business hours and weekends).
Main KPI’s
Integration coverage
of projects completed in time
of projects delivered on budget
Stick to Partner Integration Project Management Process
Relates and cooperates mainly with
Line manager
All Partner Integration team
Product TFS
Commercial Managers
Technology
Background and Education
University graduate
2+ years of experience in managing multinational projects with external stakeholders
IT educational background
Experience in working with virtual and distributed teams
English language - fluent is a must.
Specific skills and knowledge
Independent and self-motivated personality
Solid understanding of Point-of-sale related technology and transactional systems
Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
Accuracy, ability to analyse situations fast and to identify the correct measures
Structured and flexible at the same time in managing difficult and challenging situations
Commitment and dedication to work
Perseverance in reaching goals
Ability to communicate with external partners in an efficient and structured way
Good knowledge of project management processes and tools
Excellent communication and team skills, ability to present ideas clearly and concisely
Excellent organizational, decision making and problem solving skills
We offer
Work in fast growing international Technology company
Development and potential to grow,
Multi-cultural environment
Inspiring colleagues from many different countries
Salary package + Benefits ( ,
Participation in the company Agile Working Model (AWM) as per country policy. (include Homeworking and other facilities).
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