Corporate Customer Facing
hace 1 semana
Líder mundial de la belleza, L'Oréal está presente en 130 países de los cinco continentes. Nuestras 35 marcas nos han permitido dedicarnos únicamente a un negocio: la belleza, con la misión de ofrecer lo mejor en innovación cosmética. L'Oréal fomenta la diversidad y el abastecimiento sostenible y ético de todos nuestros productos y hemos reducido nuestras emisiones en aproximadamente un 50% desde 2005.
Nuestras marcas son líderes en belleza, y te buscamos para liderar el cambio que quieres ver en L'Oréal. En un entorno rápido y dinámico, desempeñarás un papel integral en el avance de nuestro negocio.
Enfocado en el área Corporate, tu rol como **Customer facing** te hará responsable de las siguientes tareas:
- Establecer una relación personalizada con el cliente para optimizar el nível de servicio y satisfacción.
- Proactivamente garantizar el procesamiento de pedidos y el seguimiento hasta la entrega.
- Registrar, analizar y dar seguimiento a las situaciones de litigios (reclamaciones, deducciones, devoluciones, etc.) de acuerdo con el equipo de crédito, los equipos de ventas, control de gestión y la distribución física.
- Mantenerse en contacto con la función crédito para identificar cualquier riesgo crediticio e implementar acciones correctivas adaptadas.
- Comunicar proactivamente hacia la jerarquía en caso de problemas e implementar acciones correctivas adaptadas.
- Participar en la ejecución de proyectos en colaboración con el cliente (por ejemplo: mejora de flujos logísticos, intercambio de información, optimización de níveles de stock, etc.)
- Análisis de KPI’s clientes junto con los KASCM (Key Account Supply Chain Managers) -> tasa de servicio, tasa de entrega en fecha, status proyectos colaborativos, posibles mejoras, etc
- Participación en reuniones logísticas con los clientes coordinadas por los KASCM
- Alineamiento y mantenimiento de los catálogos clientes.
- Alertas al negocio con correspondientes impacto cifra-crédito.
- Gestión herramienta EDI: a través de esta herramienta se intercambia todo tipo de mensajes con los clientes (pedidos, confirmación de las entregas, facturación, relaciones de pago), y a su vez se chequean en detalle y se solucionan las incidencias que se puedan producir en dichos mensajes (vías GNRAL, RECADV etc). Parte de estas tareas anteriormente se gestionaba vía IT/dpto. EDI, así como la gestión con el proveedor que de igual manera se realizaba en dicho departamento.
- Análisis y seguimiento de las negociaciones comerciales con el cliente (Rappel, Coop, Redenciones, etc ), junto con la correspondiente gestión y anticipación de las posibles incidencias que se puedan originar garantizando la información al resto de departamentos implicados.
- Reuniones internas de promociones y lanzamientos, con el departamento comercial y Supply/co-packing, con el fin de alinear perfectamente las fechas L'Oreal - Cliente garantizando un buen nível de servicio.
Colaboración multifunción:
a. Comercial: Seguimientos de promociones, análisis penalizaciones, etc.
b. Supply: Simulaciones, Seguimiento promociones, seguimiento folletos, etc
c. Central de distribución: Incidencias, entregas, transporte, Cond. Exped.. Análisis semanal OTFR.
d. Gestión de alertas para combinación de cargas con el objetivo de reducir el coste del servicio.
e. Transporte : Gestión diaria de ficheros de seguimiento de envíos en los clientes TOP.
f. Back Office: Gestión de casos en la herramienta Salesforce como base de la gestión global del cliente.
g. KASCM: Segmentaciones, manuales por cliente. Seguimiento litigios tarifarios y proyectos de mejora
**Requisitos**:
a) Ser ingeniero/a
b) Cumplir los requisitos para firmar un contrato en prácticas.
c) Nível alto de inglés.
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