Customer Onboarding Engineer

hace 2 semanas


España Voxel Group A tiempo completo

¿Estás abierto a asumir nuevos retos en una empresa SaaS?

Somos Voxel, una empresa líder mundial en el sector Turismo & Horeca que ofrecemos soluciones en facturación electrónica, pagos electrónicos y digitalización de la cadena de suministro.

Buscamos un Ingeniero de Onboarding que se encargará de garantizar la correcta implementación de productos y servicios e identificar áreas de mejora para maximizar la satisfacción del cliente. serás responsable de la definición e implementación de proyectos, asegurando la satisfacción del cliente.

**¿Qué harás?**
- Analizar los requisitos funcionales y técnicos de los clientes y socios para mejorar su experiência en el proceso de integración con nuestra plataforma baVel.
- Analizar los requisitos de cumplimiento técnico y funcional para los países en los que opera Voxel
- Gestionar proyectos de integración del ERP del cliente y nuestra plataforma baVel
- Mejorar los procesos de onboarding.
- Liderar proyectos técnicos gestionando los requisitos de los stakeholders
- Ejecutar y organizar procedimientos de prueba y solución de problemas de principio a fin y realizar informes analíticos.
- Preparar documentación técnica para cada proyecto.
- Interactuar con el cliente y los socios en nombre de la organización.
- Gestionar y resolver solicitudes y quejas de los clientes.
- Participar activamente en el diseño y desarrollo de productos.
- Participar en reuniones técnicas previas a la venta para asistir a nuestro equipo de ventas.
- **Requisitos**
- Titulaciones Técnicas (Informática, Telecomunicaciones, PM ).
- Experiência en proyectos de implementación de software.
- Conocimientos en gestión de proyectos y/o «Lean Management».
- Inglés Avanzado
- Persona enfocada en resultados y mentalidad analítica.
- Persona organizada, proactiva y motivada
- Excelentes habilidades de comunicación e interpersonales.
- Experiência en creación de documentos.
- Paciencia y capacidad de escucha activa.
- Pasión por el servicio y trato al cliente
- **¿Qué ofrecemos?**
- Contrato indefinido
- Somos remote friendly
- Flexibilidad Horaria
- Seguro Médico
- 29 días de vacaciones
- Plan de Remuneración flexible
- Clases de idiomas
- Andjoy - Gympass
- Clases de Yoga y Core en nuestras oficinas
- Plataforma de Descuentos
- Servicio de Fisioterapia
- Life Coaching & psicólogos
- Referral Program
- Plan de Carrera & Formación continua
- y muchos más

¿Nuestros Valores?

ChallengeManiacs #Fun-tasticTeamPlayers #PeopleFreaks #Changelovers

¿Te apuntas?

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