Customer Success Onboarding

hace 2 semanas


España Docplanner A tiempo completo

¿Estás listo/a para un nuevo reto? ? Buscamos un miembro para nuestro equipo de Customer Success Onboarding. Si te apasiona brindar una experiencia excepcional y tienes habilidades para ayudar a nuestros usuarios a sacar el máximo provecho de nuestra plataforma, sigue leyendo

Brindarás formación y soporte a nuestros clientes a través de email, teléfono y chat, creando experiencias únicas. Guiarás y resolverás sus dudas sobre el uso de nuestro producto. Comunicarás los beneficios de nuestra plataforma y cómo puede mejorar el día a día de nuestros usuarios.

Capturarás opiniones de clientes para sugerir mejoras y cambios en la plataforma. Gestionarás incidencias y peticiones de otros departamentos, asegurando un flujo de trabajo eficiente. Mantendrás a los clientes informados sobre las actualizaciones de la plataforma y cómo pueden beneficiarse.

Identificarás las necesidades de los clientes y propondrás soluciones efectivas. Colaborar con el equipo de soporte para resolver problemas rápidamente. Asegurar que los clientes utilicen todas las funcionalidades necesarias para obtener los mejores resultados.

Alcanzar metas relacionadas con la activación de servicios, uso de herramientas y satisfacción del cliente (NPS).

- Experiencia: Mínimo 2 años en roles de Customer Success o Ventas.
- Valor añadido: Experiencia en Call Center y/o recepción médica es un plus.
- Orientación al usuario: Excelentes habilidades de escucha activa y empatía.
- Resolución de problemas: Alta capacidad para gestionar y resolver incidencias.
- Organización: Fuerte capacidad de organización y gestión del tiempo.
- Comunicación: Excelentes habilidades de comunicación, negociación y autonomía.
- Conocimientos técnicos: Conocimientos medios de informática (Gmail, navegadores web, procesadores de texto, Excel, etc.).
- Experiencia con CRM: Experiencia previa con sistemas CRM (Salesforce, HubSpot es un plus).
- Idiomas: Nivel medio de inglés para comunicación con equipos globales de Customer Care. Nivel nativo/alto de español.

? Salario competitivo y adecuado a tu experiencia.

? Lo más importante: un equipo increíble que te acompañará y te apoyará en el camino.

⚕️ Seguro médico privado.

? Día de cumpleaños libre para pasar el día con tus seres queridos.

? Clases de inglés gratuitas.

? Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.

? Modalidad híbrida con presencia mínima de 1 día a la semana desde nuestras oficinas de Barcelona.

We promote and embrace equal opportunities in our selection process, and also every day at work. When you apply for our openings, you will receive the same treatment regardless of your age, disability, gender reassignment, marital or civil partnership status, pregnancy or paternity status, race, color, national origin, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. If you need additional support in your selection process, we encourage you to let us know. Behind these words that you are reading, there is a person (hello) who has already helped a candidate adapting the interviews, and now we are lucky to have this person with us. So even if you've never asked before, let this serve as a sign that, now, you can. We can only be truly equal if we adapt to each other. "We believe that all humans, in all their beautiful diversity, should have the same rights, dignity and respect. period. " Mariusz Gralewski, CEO”

_ _ _ _ _ _ _ _ _ _ _ _

Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
Legitimación: base legal de interés legítimo.
Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.

Únete a Nuestro Equipo y Revoluciona la Gestión de Clínicas en España ?

Somos líderes del mercado en España con más de 24 millones de reservas a través de nuestra plataforma ? Como parte del grupo Docplanner, lideramos en 13 países, donde 90 millones de pacientes visitan nuestro portal mensualmente. ? Más de 260 mil profesionales de la salud confían en nosotros. ?⚕️

Clinic Cloud ofrece un sistema de gestión SaaS que ha revolucionado la medicina privada en España. Nuestra solución en la nube permite a los centros médicos operar de manera más eficiente, mejorando la atención a sus pacientes. Ayudamos a médicos y clínicas a gestionar mejor sus consultas y a construir su reputación online, permitiéndoles centrarse en lo que realmente importa: sus pacientes.



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