Solution Specialist

hace 10 horas

Sant Cugat del Vallès, España Roche A tiempo completo
Solution Specialist , Global Customer Support (GCS)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are GCS Solution Team:

Would you like to work in a team where all disciplines of an automated core laboratory come together and finally make a working solution? Join the GCS Solution Team and help us to provide the best possible solutions to our customers (cobas infinity middleware, pre- and post-analytical systems, SWA and Laboratory operations). As an international team we are located in St. Cugat, Spain & Mannheim, Germany.

We are looking for a Solution Specialist with an IT/automation background, with customer experience, who understands the solution relevance in automated core laboratories.

As a new team member you will acquire a generalist understanding of the complete core laboratory with all disciplines involved - this knowledge will allow you to identify potential issues and how they affect the system solution - including the people working with the solution.

As part of a global training & support organization you will mentor future solution specialists and support our customers internationally. If needed you will be onsite with our customers.

We have built our team on trust and customer orientation. We have established an active feedback culture and we strongly believe that we can only be successful if we work together as a team. This is what defines our identity - this is the GCS Solution Team.

The Position:

As a Solution Specialist in Global Customer Support you will be in charge of solutions support in automated core laboratories. You will also be responsible for training (conceptualization to implementation), mentoring and support for different target groups such as solution specialists from affiliates or regional customer support teams. In this position, you see yourself as follows:

  • You put the customer at the center of all activities.
  • Your out of the box thinking allows you to combine your knowledge with the rest of the disciplines in the core team to creatively solve issues.
  • You are responsible for training concepts, documentation and execution of solution workshops for a targeted group (e.g. Roche affiliate solution specialists, Customer Support Center solution specialist, customer key users).
  • You are responsible for the development and constant update of a learning path for Solution Specialists.
  • You support and mentor Solution Specialists during the education phase and later in complex cases and during solution implementations on site.
  • You build effective relationships with various teams. Provide input to set up customer specific solution documentation, solution-troubleshooting guides, etc.
  • You actively drive and contribute to a ‘Network of Expertise’ (set up regular meetings with solution specialists, GCS members, Customer Support Center and country representatives in order to establish increased solution knowledge).
  • You provide solution input into existing core lab trainings. This ensures that participants in all trainings get basic solution knowledge and know about how the products interact.
  • You provide input into instruments & strategic development projects (new concepts to solutions across product portfolios).

Who you are:

  • You have extensive customer experience related to support, optimization and implementation of solutions. You enjoy being on site with our customers and affiliates, making the best out of our solutions in the field.
  • You understand the impact on patient results in automatized laboratories, where several analytical disciplines are connected.
  • The sentence “I just do my job” you think does not fit in the solution approach.
  • You enjoy working for and with clients and you are extremely service-oriented.
  • You enjoy working in global matrix structures, write and speak English fluently, and count communication and teamwork skills as well as intercultural skills among your strengths.
  • You enjoy developing and implementing training sessions for different areas, which are predominantly held in English.
  • You have a strong cobas infinity central lab knowledge (especially Sample Workflow Engine), and you are familiar with other Roche IT products. Network knowledge, cobas total workflow simulator and other RIS products (such as navify Analytics, navify Monitoring, etc) would be a plus.
  • You are open to frequent travel (approximately 50 %.)

Education & Experience

  • You have a bachelor degree in health related sciences, engineering, computer science, or any other technical/scientific disciplines
  • A strong IT background is a plus.
  • You have worked in a Clinical Laboratory or you have extensive experience supporting clinical laboratories and are familiar with the workflows, processes and customer requests.
  • Proven extended experience on-site is mandatory. Please indicate in your application the more relevant customers you gave support on-site.
  • Experience with different pre-post analytical instruments, SWA equipment and multidisciplinary laboratories is a plus.
  • Experience with producing any kind of multimedia learning material, such as video editing, e-learning building is a plus.
  • Experience with Data Analysis in the context of support of our customers is a plus.

Your application

We would like to know what working in a team means for you

Kindly submit your application online along with an updated CV in English. Following your application, you will receive a separate invitation to participate in a video screening, during which you will be asked to answer a few questions.

Wishing you the best of luck

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

  • Senior SaaS tooling solution specialist

    hace 6 días

    Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Senior SaaS tooling solution specialist

    hace 4 días

    Sant Cugat del Vallès, España Roche A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Senior Cybersecurity Specialist

    hace 15 minutos

    Sant Cugat, Barcelona, España Roche A tiempo completo

    Rewarding opportunity to impact the lives of millions with your technical expertise in security and data protection.We are Roche, a leader in healthcare innovation with a strong commitment to transforming patients' lives through our products and services.As a Senior Cybersecurity Specialist, you will be part of our Solutions Security Architecture team,...

  • Product Specialist Trainee

    hace 2 semanas

    Sant Cugat del Vallès, España Roche A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Product Specialist Trainee

    hace 3 semanas

    Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Business Quality Assurance Specialist

    hace 4 semanas

    Sant Cugat, Barcelona, España Next-Link A tiempo completo

    Job Title: Business Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Business Quality Assurance Specialist to support our client leading global pharmaceutical company, into their Enterprise Data Governance (EDG) initiative. In this role, you will play a pivotal role in ensuring the quality and integrity of data assets within the EDG...

  • Renew Solutions Sales Specialist

    hace 2 semanas

    Sant Cugat del Vallès, España Hewlett Packard A tiempo completo

    HP’s vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. With the heart, creativity, and energy of a start-up, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our...

  • Platform Engineer Specialist

    hace 1 semana

    Sant Cugat del Vallès, España Hewlett Packard A tiempo completo

    Job Description The CompanyHP is a Fortune 100 technology company with $58+ Billion in revenue, with over 50,000 employees operating in more than 170 countries around the world. We provide technology and services that help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new...

  • AWS Backend Developer

    hace 20 horas

    Sant Cugat, Barcelona, España Omega CRM A tiempo completo

    Job Title: AWS Backend Developer - Cloud Infrastructure SpecialistWe are seeking an experienced AWS Backend Developer - Cloud Infrastructure Specialist to join our team at Omega CRM Consulting. This is a permanent contract opportunity with a flexible schedule, allowing you to balance your professional and personal life.About the Role:We are looking for a...

  • Sales Specialist

    hace 2 días

    Sant Cugat del Vallès, España Lyon College A tiempo completo

    The Alpega Group is looking for a Sales Representative for the Dutch market. This role will be part of the sales organization based in Barcelona, Spain. WHO ARE WE The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation...

  • Global Supply Chain Operations Specialist

    hace 2 semanas

    Parets del Vallès, Barcelona, España Freudenberg A tiempo completo

    About Supply Chain Specialist Role at Freudenberg:We are seeking a highly skilled Supply Chain Specialist to join our team at Freudenberg.Key Responsibilities:- Execute tasks within defined scope- Collaborate with supervisor as needed- Emphasize solution-oriented approachRequirements:- Bachelor's Degree in Relevant Field; advanced degree preferred or...

  • GCS RIS Support

    hace 1 mes

    Sant Cugat del Vallès, España Roche A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Solutions Designer and Proposals Specialist

    hace 3 semanas

    Sant Quirze del Vallès, España ABB A tiempo completo

    Solutions Designer and Proposals Specialist At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. ...

  • Supply Chain Specialist

    hace 4 semanas

    Parets del Vallès, España Freudenberg A tiempo completo

    Responsibilities : Execute tasks within defined scope Encounter supervisor if needed Solution orientation Qualifications : Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant professional experience Relevant certifications, system experience, and training...

  • Industrial Automation Specialist

    hace 4 semanas

    Sant Quirze del Vallès, Barcelona, España ABB Schweiz AG A tiempo completo

    Job SummaryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.Your Role and ResponsibilitiesIn this...

  • Supply Chain Specialist

    hace 7 meses

    Parets del Vallès, España Freudenberg A tiempo completo

    Working at Freudenberg: We will wow your world! Responsibilities: -execute tasks within defined scope -Encounter supervisor if needed -Solution orientation Qualifications: Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant professional experience Relevant...

  • Project Manager Public Cloud Adoption&strategic

    hace 3 meses

    Boadilla del Monte, España Santander A tiempo completo

    Project Manager Public Cloud Adoption&Strategic Projects Country: Spain Cloud Solution Application, Infrastructure & Data Architecture Specialist II

  • IT Architect

    hace 5 meses

    Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    **Tasks and responsibilities**: - Technically responsible for empowering Global Service Desk agents to work efficiently with the state-of-the-art technologies and leveraging standard IT services (ServiceNow) in Knowledge Management area, - Operationally responsible for the End User Support Service internal Knowledge lifecycle Management and KB quality and...

  • Scib Quant Data Analytics

    hace 2 meses

    Boadilla del Monte, España Santander A tiempo completo

    SCIB Quant Data Analytics & Models Specialist Country: SpainSCIB is looking for a Quant Data Analytics & Models Specialist, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander CIB, we are key players in the transformation of the financial sector. Do you want to join us?Santander Corporate & Investment Banking (SCIB)...

  • Specialist Solution Architect

    hace 4 meses

    Puerto del Carmen, España Red Hat B.V. A tiempo completo

    Job Summary: Red Hat’s Technical Sales team seeks a highly energized and self-motivated technical expert to reduce the time to value and optimize customer outcomes, enabling customer adoption of Red Hat products and technologies. Leveraging an engagement-based delivery model, you will work with customers adopting Red Hat Ansible Automation Platform....