Senior SaaS tooling solution specialist
hace 1 mes
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The PositionTooling Operations Manager and Senior SaaS solution Specialist will be a pivotal figure co-responsible (together with another senior admin) for the administration and management of the organization's tools. This role will encompass overseeing the Atlassian suite, as well as other essential platforms such as Slack, GitHub, JetBrains, Okta, SauceLabs. The ideal candidate will demonstrate strong technical proficiency, exceptional communication skills, and a proactive approach to ensuring the reliability and effectiveness of these diverse tools.
As the Senior Atlassian and other tools Admin, you will:
- Manage, configure and administer the Atlassian suite (JIRA & Confluence), Slack, GitHub, JetBrains, Okta, SauceLabs, and other collaboration tools, ensuring seamless functionality and user satisfaction.
- Take care of user management, including user access, permissions, and security settings, for platforms such as Slack, GitHub, JetBrains, Okta, SauceLabs, and others as required.
- Customize and evaluate Jira plugins to optimize the effectiveness of Jira.
- Create automation and manage migration processes, ensuring smooth transitions and operational efficiency.
- Collaborate with relevant stakeholders to establish and manage Slack channels.
- Handle application requests and provide timely support to users, addressing their needs effectively.
- Feed official internal webpages and wikis with processes and guidance information.
- Set up KPI and track operational metrics for the tooling ecosystem.
Who you are
You are a highly motivated self-starter, proactive and independent person, driven by curiosity and a passion for technology. You thrive in a dynamic environment and embrace lean and agile principles to achieve positive outcomes. As a team player with excellent communication skills, you excel in engaging with diverse stakeholders and swiftly addressing their needs.
Furthermore, you bring:
In addition to the technical expertise required for this role, you possess a university degree or equivalent in a relevant field such as Computer Science, Engineering, or a related discipline. Your experience in multicultural environments and a proven cultural awareness will be invaluable. Moreover, you bring a track record of successfully administering and managing collaboration tools, coupled with a strong understanding of user management practices and system integrations.
Qualifications
- Technical Expertise: Demonstrated proficiency in administering the Atlassian suite and other collaboration tools, along with experience in user management and system integrations.
- Communication Skills: Exceptional verbal and written communication abilities to effectively engage with diverse stakeholders and user groups.
- Problem-Solving: Strong analytical and problem-solving skills to optimize tool configurations and address technical issues.
- Certifications: Relevant certifications in Atlassian administration or similar tools would be advantageous.
- Experience: 4+ years of experience in administering and managing collaboration tools, with a focus on user management and system optimization.
- Education: Bachelor's degree in a related field, such as Computer Science, Information Technology, or a relevant discipline.
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