Customer Representative
hace 20 horas
Publicada: 13.12.2024. Actual hasta: 27.12.2024
Customer Representative (Finnish-speaking) - On-Site SP02, MálagaSalario: a convenir
Descripción de la ofertaEtsimme suomenkielisiä asiakasneuvojia Specsaversin Málagan toimipisteeseen Jos nautit toisten auttamisesta ja käytät mielelläsi puhelinta ja tietokonetta osana päivittäistä työtäsi, meillä on sinulle jännittävä työ energisessä ja mielenkiintoisessa työpaikassa, jota ympäröivät asiantuntevat kollegat.
Palveluneuvojan roolissa vastaat saapuviin puheluihin, teet ulossoittoja olemassaoleville asiakkaillemme sekä käsittelet chat-kanavaa. Autat asiakkaita heidän kysymyksissään liittyen tilauksiin ja tuotteisiin, samalla mahdollistaen asiakasyrityksemme laatimien tavoitteiden saavuttamisen.
Isona osana työtäsi on varmistaa, että asiakas saa maailmanluokan palvelua, sekä sitoa pitkäaikaisia asiakassuhteita.
Työtehtävät:- Saapuviin puheluihin vastaaminen ja chat-kanavan yhteydenottoihin vastaaminen
- Ylivuotopuheluiden käsittely myymälöistä sekä asiakaskyselyiden lähettäminen CRM-järjestelmän kautta
- Keskitymme tarjoamaan erinomaisia asiakaskokemuksia jokaisessa asiakaskontaktissa - mukaan lukien asiakastyytyväisyyden jatkuva parantaminen
- Noudattaa hanketta varten luotuja prosesseja ja menettelyjä
- Kyky käsitellä tulevaisuudessa sosiaalisen median ja sähköpostin välityksellä tulevia yhteydenottopyyntöjä
- Töihin saapuminen ajoissa ja töiden aloitus sovittuna ajankohtana
- Tiimityöskentely ja asetettujen tavoitteiden saavuttaminen
- Puhut ja kirjoitat sujuvasti suomea ja englantia, koulutus on englanninkielinen
- Hyvä kokemus tietokone- ja CRM-järjestelmien kanssa työskentelystä ja kyky hallita useita järjestelmiä samanaikaisesti
- Kehität jatkuvasti tietämystäsi Specsaverin palveluista, prosesseista ja tuotetarjonnasta
- Sinulla on hyvät palvelutaidot, kärsivällisyyttä ja osaat käsitellä tyytymättömiä asiakkaita ammattimaisesti ja myönteisesti
- Olet avoin jatkuvasti muuttuvalle työympäristölle
- Espanjalaisen työsopimksen, johon sisältyvät kaikki edut
- Työsopimus kattaa Espanjan sairausvakuutusjärjestelmän
- Erittäin hyvät mahdollisuudet urakehitykseen
- Houkuttelevan bonusjärjestelmän
- Vakituinen työsuhde
- Palkallinen koulutus
- Palkalliset vapaapäivät (4 viikkoa + 4 päivää / kalenterivuosi)
- Moderni toimisto, jossa on avoin ja miellyttävä ilmapiiri
- Työajat: vaihtelevat työajat maanantaista perjantaihin klo 08:00-16:00 välillä
Jos tunnistat itsesi yllä olevassa kuvauksessa ja haluat liittyä tiimiimme, lähetä CV:si jo tänään
ALKU: välittömästi
SIJAINTI: Malaga, Benalmádena
TYÖPAIKAN TYYPPI: kokoaikainen
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