Customer Care Supervisor
hace 2 días
Responsibilities Lead, coach, and manage the customer care team to meet performance and quality standards Develop and implement customer service policies, procedures, and best practices Monitor customer interactions across channels (phone, email) Collaborate with sales, product, and operations teams to improve customer experience Identify trends in customer feedback and recommend process improvements Manage staffing, scheduling, and training for the customer care team Ensure compliance with company policies and relevant regulations Lead, coach, and manage the customer care team to meet performance and quality standards Equal Opportunity Statement Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice #J-18808-Ljbffr
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Customer Care Supervisor
hace 1 semana
Madrid, España Civitatis A tiempo completo**Descripción**: ¿Te apasionan los viajes, la cultura y el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en servicios turísticos en español? Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y...
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Customer Care Supervisor
hace 4 días
Madrid, España Carrier A tiempo completoLead, coach, and manage the customer care team to meet performance and quality standardsDevelop and implement customer service policies, procedures, and best practicesMonitor customer interactions across channels (phone, email)Collaborate with sales, product, and operations teams to improve customer experienceIdentify trends in customer feedback and...
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Customer Care Supervisor
hace 4 días
Madrid, España Carrier A tiempo completoLead, coach, and manage the customer care team to meet performance and quality standards Develop and implement customer service policies, procedures, and best practices Collaborate with sales, product, and operations teams to improve customer experience Identify trends in customer feedback and recommend process improvements Manage staffing, scheduling, and...
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Customer Care Supervisor
hace 4 días
Madrid, España Europcar Mobility Group A tiempo completoCUSTOMER CARE SUPERVISOR (Quality & Training) As the Quality & Training Supervisor, you will be responsible for ensuring that customer interactions meet the highest quality standards across multiple brands and customer journeys. You will act as the key liaison between the central Quality team, Country Customer Engagement Manager, quality analyst & trainer in...
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Customer Care Supervisor
hace 4 días
Madrid, Madrid, España Carrier A tiempo completoLead, coach, and manage the customer care team to meet performance and quality standardsDevelop and implement customer service policies, procedures, and best practicesMonitor customer interactions across channels (phone, email)Collaborate with sales, product, and operations teams to improve customer experienceIdentify trends in customer feedback and...
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Customer Care Supervisor
hace 3 días
Madrid, España Carrier Global Corporation A tiempo completoResponsibilitiesLead, coach, and manage the customer care team to meet performance and quality standardsDevelop and implement customer service policies, procedures, and best practicesMonitor customer interactions across channels (phone, email)Collaborate with sales, product, and operations teams to improve customer experienceIdentify trends in customer...
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Customer Care Supervisor
hace 2 semanas
Madrid, España Civitatis A tiempo completoResumen ¿Te apasionan los viajes, la cultura, el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en servicios turísticos en español? Buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la...
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Customer Care Supervisor
hace 7 días
Madrid, España Civitatis A tiempo completoResumen ¿Te apasionan los viajes, la cultura, el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en servicios turísticos en español? Buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la...
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Customer Service Team Lead
hace 2 días
madrid, España The Cigna Group A tiempo completoA healthcare service provider is seeking a Customer Service Supervisor to lead a team of representatives in Madrid. This role involves supervising day-to-day operations and ensuring quality service to customers. The ideal candidate should have experience in customer service management and strong leadership skills. Join us in guiding customers through their...
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Customer Care Supervisor
hace 22 horas
Madrid, España Carrier Global Corporation A tiempo completoResponsibilities Lead, coach, and manage the customer care team to meet performance and quality standards Develop and implement customer service policies, procedures, and best practices Monitor customer interactions across channels (phone, email) Collaborate with sales, product, and operations teams to improve customer experience Identify trends in customer...
