Customer Care Supervisor
hace 1 semana
CUSTOMER CARE SUPERVISOR (Quality & Training) As the Quality & Training Supervisor, you will be responsible for ensuring that customer interactions meet the highest quality standards across multiple brands and customer journeys. You will act as the key liaison between the central Quality team, Country Customer Engagement Manager, quality analyst & trainer in your country, and outsourced partners, driving performance, consistency, and continuous improvement **Key Responsibilities**: **Quality Management & Customer Experience**: **- **Oversee the performance of Quality across different brands & journeys, providing guidance and support**: - **Identify pain points and root cause, either related to company process or behavioral attitudes, elevate then and suggest changes to improve customer perception**: - **Track Quality and coaching actions implemented by partners, ensuring adherence and effectiveness**: - **Lead regular calibration sessions with internal teams and external partners to ensure scoring consistency4º**: **Training & Development**: - Work closely with the Europcar Mobility Group's Knowledge and Quality team, the team that coordinates and defines global initiatives, to ensure the effectiveness and impact of training, aligned with global guidelines. - Deliver training sessions to internal & external teams if needed **Performance Management & Reporting**: - Ensure compliance with Quality processes across all partners and brands within the country. **Stakeholder & Partner Management**: - Act as the main point of contact for all Quality & Training-related topics in the country - Conduct regular debriefs with partners, the country and the Group to ensure continuous Quality improvement **Skills & Experience**: **Must-Have**: - Proven experience in a Quality or Training role within a customer service environment - Strong understanding of Quality frameworks, coaching methodologies, and training best practices - Experience working with outsourcing partners and managing external relationships - Excellent analytical skills with the ability to interpret data and drive action - Strong communication and presentation skills, capable of influencing stakeholders - Travelling mobility - Fluent English **Nice-to-Have**: - Experience in multinational or multi-brand environments - Fluent France **Europcar Mobility Group** Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. _“We help to change the way you move” _is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
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Customer Service Supervisor
hace 1 semana
Madrid, España Cigna A tiempo completo. DESCRIPCIÓN DEL PUESTO Customer Service Supervisor IDENTIFICACIÓN **Título de puesto**: Customer Service Supervisor **Entidad**: Cigna España **Ubicación**: Customer Service & Telesales Cigna España OBJETIVOS Se encargará de gestionar a su equipo directo de operadores de Servicio al Cliente proporcionando apoyo diario con sus dudas, consultas,...
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Bpo / Customer Care Supervisor (M/F)
hace 3 días
Madrid, España Axpo A tiempo completo**100% | **Madrid** Bring along your knowledge, your enthusiasm, and your dedication - and take charge as the Customer Care Supervisor at Axpo Iberia and help building up a great IT department. We offer a variety of challenging tasks and projects, and the flexibility to present and implement your own ideas. The energy industry is changing; it is continuing...
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Customer Care Representative
hace 2 semanas
Madrid, España EasyPark Group A tiempo completoWould you like to work as customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role you will be part of the customer care team in Madrid where the main goal is to offer excellent support to our customers. **The Role** As a Customer...
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Customer Care Agent
hace 3 días
Madrid, España Carrier A tiempo completo**Country**: Spain **Location**: Real De Pinto 91, 28021 Madrid, Spain **Responsabilidades**: - Customer Care Agent **Objetivo del trabajo**: - Customer Care Agent **Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual...
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Customer Care Manager
hace 2 semanas
Madrid, España Nilfisk Group A tiempo completoAre you passionate about customer satisfaction? Do you believe that customer loyalty depends on great customer service? Then become our next Back Office / Customer Care Manager Manager for Spain & Portugal (Iberia) Position based in Mataró. Area of responsibilities: Management of a team of 12 customer care professionals Lead, direct, evaluate, coach and...
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Customer Care Specialist
hace 2 semanas
Madrid, España Brambles A tiempo completoDescription We are seeking a Customer Care Flexible Specialist with strong German language skills and proficiency in other European languages. This individual will serve as the frontline support within our European Customer Service team, assisting customers across regional markets. The primary mission of this role is to ensure that customers consistently...
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Customer Care Specialist
hace 2 días
Madrid, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseñocon un equipo joven, dinámico y multidisciplinar .FUNCIONES CUSTOMER CARE: Resolver preguntas e inquietudes por teléfono, chat o correo electrónico. Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y...
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Customer Care Assistant
hace 21 horas
Alcobendas, Madrid provincia, España Swatch Group A tiempo completo**The company** Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry...
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Customer Care con Italiano Nativo
hace 6 días
Madrid, España Page Personnel España A tiempo completoFunciones principales: - Gestión de correo electrónico y RRSS. - Contacto directo con el cliente para resolución de incidencias, dudas, problemas con los pedidos... - Identificación de problemas de pago y fraudes. - Gestión de reembolsos. ¿Quieres formar parte de una multinacional?|¿Hablas italiano nativo? - Nível nativo de Italiano - Nível alto...
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Responsable de Customer Care – Madrid
hace 9 horas
Madrid, España Securitas Seguridad España A tiempo completoSecuritas es la compañía líder global en soluciones de seguridad , con casi un siglo de historia. Más de 336.000 profesionales en todo el mundo estamos transformando la seguridad privada mediante la innovación, la tecnología y un enfoque centrado en las personas. Nuestro propósito, “Ayudamos a hacer de tu mundo un lugar más seguro", guía cada una...
