Customer Service Team Lead

Customer Service Manager - Spanish + English (C1) needed in Madrid! Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid . Lead and manage a team of customer service representatives to ensure excellent customer experiences....

The **Global Lead Customer Experience** will manage a team of 5 experts in Customer Experience and Engagement. The main tasks will include: - Create engagement actions and take ownership of the main engagement KPIs (churn, upsell, downsell) across 3 markets. - Build, lead, develop, and train a team of top performers, ensuring the professional development of...

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated and cured; where treatments are smarter and less invasive and solutions are our expertise in Innovative Medicine and MedTech. We are uniquely positioned to innovate across the full spectrum of...

A leading global corporation in Madrid seeks a Customer Care Manager to lead a team focused on high performance and quality standards. The role involves developing customer service policies, monitoring interactions, and collaborating across teams to enhance the customer experience. Candidates should be able to identify trends in feedback and implement...

A leading global corporation in Madrid seeks a Customer Care Manager to lead a team focused on high performance and quality standards. The role involves developing customer service policies, monitoring interactions, and collaborating across teams to enhance the customer experience. Candidates should be able to identify trends in feedback and implement...

Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

A leading health insurance provider is seeking a Customer Service Contact Center Supervisor in Madrid. You will lead and motivate a team, ensuring top-tier customer service and achieving KPIs. The ideal candidate will have at least two years of experience in a similar role, strong leadership abilities, and be proficient in English and Spanish. This position...

A leading health insurance provider is seeking a Customer Service Contact Center Supervisor in Madrid. You will lead and motivate a team, ensuring top-tier customer service and achieving KPIs. The ideal candidate will have at least two years of experience in a similar role, strong leadership abilities, and be proficient in English and Spanish. This position...

A global healthcare company is seeking a Customer Service Lead MedTech in Madrid to oversee the Customer Service department. The role demands exceptional leadership and communication skills, ensuring the delivery of extraordinary customer experiences while driving collaboration across all business partners. Ideal candidates will have a strong background in...