Customer Care Team Lead

A leading global corporation in Madrid seeks a Customer Care Manager to lead a team focused on high performance and quality standards. The role involves developing customer service policies, monitoring interactions, and collaborating across teams to enhance the customer experience. Candidates should be able to identify trends in feedback and implement...

Lead, coach, and manage the customer care team to meet performance and quality standards Develop and implement customer service policies, procedures, and best practices Collaborate with sales, product, and operations teams to improve customer experience Identify trends in customer feedback and recommend process improvements Manage staffing, scheduling, and...

Responsibilities Lead, coach, and manage the customer care team to meet performance and quality standards Develop and implement customer service policies, procedures, and best practices Monitor customer interactions across channels (phone, email) Collaborate with sales, product, and operations teams to improve customer experience Identify trends in customer...

Lead, coach, and manage the customer care team to meet performance and quality standardsDevelop and implement customer service policies, procedures, and best practicesMonitor customer interactions across channels (phone, email)Collaborate with sales, product, and operations teams to improve customer experienceIdentify trends in customer feedback and...

Lead, coach, and manage the customer care team to meet performance and quality standardsDevelop and implement customer service policies, procedures, and best practicesMonitor customer interactions across channels (phone, email)Collaborate with sales, product, and operations teams to improve customer experienceIdentify trends in customer feedback and...

A healthcare service provider is seeking a Customer Service Supervisor to lead a team of representatives in Madrid. This role involves supervising day-to-day operations and ensuring quality service to customers. The ideal candidate should have experience in customer service management and strong leadership skills. Join us in guiding customers through their...

Role OverviewWe are looking for an experiencedCustomer Care & Collections Managerto lead and develop our Customer Care and Debt Collection operations. This role is ideal for someone who is comfortable working both strategically and hands-on, ensuring day-to-day excellence while continuously improving processes and performance.You will be responsible for...

We Are ImpressWe believe everyone deserves a smile that makes them happy!We are the largest network of orthodontic clinics with fully digital processes in Europe. We’ve revolutionised the invisible orthodontics sector with the best team and the most advanced technologies for diagnosis, treatment, and monitoring of all cases.We’re looking for a highly...

We Are Impress We believe everyone deserves a smile that makes them happy! We are the largest network of orthodontic clinics with fully digital processes in Europe. We've revolutionised the invisible orthodontics sector with the best team and the most advanced technologies for diagnosis, treatment, and monitoring of all cases. We're looking for a highly...

A leading healthcare service provider is seeking a Contact Center Supervisor to oversee operations in their Madrid office. The ideal candidate will lead a team to deliver exceptional care and ensure operational efficiency while fostering a positive team environment. Key responsibilities include managing daily operations, training staff, and driving key...