Dyson B2B Agent

hace 2 semanas

Barcelona, España CPM International A tiempo completo

We're seeking a B2B Agent to work for the UK and Irish markets, fluent in English, excited by innovation and challenges, to join our vibrant Dyson B2B team. You will provide Sales and Aftersales Service to Dyson Professional Owners and Potential Customers through inbound/outbound calls and written channels. You will collaborate closely with the sales team, identify and pursue new business opportunities, and maintain strong relationships with existing clients. Key responsibilities include handling technical support/troubleshooting, sales, arranging meetings for the local BDM, generating new leads, creating spare parts quotes and processing orders, and ensuring effective and timely follow-up and follow-through on customer inquiries and problem resolution. Requirements include a C2 level of both spoken & written English, proven sales experience ideally within a B2B environment, excellent interpersonal skills, proficiency in using Salesforce software, and proficiency in Microsoft Office. Benefits include a starting date of November 2024, a permanent contract with a 1-month probation period, a salary of 21,000€ gross per year + performance bonus, and a hybrid working model. The role requires working collaboratively in a team environment and leveraging internal resources effectively. Working hours are full-time (39 hours per week), Monday to Friday between 9 am & 6 pm, with 24 holiday days per year on a full-time basis.

  • We Care: Ensures effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.
  • We Are Curious: Proactively seeks to identify recurring issues and suggest process improvements to prevent similar events in the future.
  • We Achieve Together: Consistently collaborates with internal teams from sales phase to aftercare phase to ensure a seamless customer experience.

What you'll be doing: Inbound and outbound calls and emails to handle technical support/troubleshooting, sales, arrange meetings for the local BDM and generate new leads. Create spare parts quotes and process orders. Upsell and cross-sell additional products/services to existing clients, maximizing revenue potential, and consistently meeting or exceeding sales targets, objectives and KPIs. Manage 3rd party relationship with engineer service call outs scheduling. Stock inventory and forecast.

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