Customer Service Manager

hace 1 mes


Málaga, España World Gym A tiempo completo

Customer Service Manager – World Gym Malaga

About World Gym Australia
World Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more than just a weight training gym. We offer group fitness, onsite childminding, and fully stocked Barbell Café and ProShop.

Job Summary:

As the Customer Service Manager, you will play a pivotal role in ensuring the satisfaction of our members while managing various aspects of our customer service operations. You will be responsible for handling overdue payments, cancellations, and addressing member complaints effectively, all while maintaining a positive and engaging environment.

Key Responsibilities:

  • Member Communication: Act as the primary point of contact for members, addressing inquiries, resolving issues, and providing exceptional customer service.
  • Payment Management: Monitor and manage overdue payments, working with members to find suitable solutions to ensure they can continue enjoying our facilities.
  • Cancellations: Process membership cancellations efficiently, adhering to our policies and providing necessary information to departing members.
  • Complaint Resolution: Handle member complaints and concerns with empathy and professionalism, striving to find swift and satisfactory resolutions.
  • Team Leadership: Lead and support a team of customer service representatives, ensuring they are well-trained, motivated, and capable of delivering top-notch service.
  • Data Analysis: Utilize data and member feedback to identify trends, areas for improvement, and create action plans for enhancing the member experience.
  • Member Engagement: Develop and implement strategies to enhance member engagement, satisfaction, and retention.
  • Policy Adherence: Ensure that all customer service policies and procedures are adhered to by your team and the gym's members.

Requirements:

  • Proven experience in a customer service management role, ideally within the fitness or service industry.
  • Exceptional communication and problem-solving skills.
  • Leadership skills with the ability to motivate and guide a team.
  • Proficiency in customer relationship management software and MS Office Suite.
  • A passion for fitness and a commitment to delivering top-quality service.

If you're ready to lead a team and make a significant impact in the lives of our members while working in a fun and energetic atmosphere, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and your passion for customer service.

Your application will include the following question: How many years' experience do you have as a customer services manager?

#J-18808-Ljbffr

  • Málaga, España World Gym A tiempo completo

    Customer Service Manager – World Gym Malaga About World Gym Australia World Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much...


  • Málaga, España World Gym A tiempo completo

    Customer Service Manager – World Gym Malaga About World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much...


  • Málaga, España World Gym A tiempo completo

    Customer Service Manager – World Gym MalagaAbout World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more...


  • Málaga, España Kinta A tiempo completo

    Management - Store (Retail & Consumer Products) About Kinta: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to...


  • Málaga, España Kinta A tiempo completo

    Management - Store (Retail & Consumer Products) About Kinta: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to...


  • Málaga, Málaga, España Kinta Fitness A tiempo completo

    **About Kinta Fitness**Kinta Fitness is a leading provider of innovative gym and fitness equipment solutions. Our mission is to enhance athletic performance and fitness through exceptional customer service and support.**Estimated Salary:** $80,000 - $100,000 per year**Job Description:** We are seeking an experienced Customer Service and Operations Manager to...

  • Operations Manager

    hace 1 semana


    Málaga, Málaga, España Recruitment Direct A tiempo completo

    About the RoleAs a seasoned Operations Manager, you will be responsible for overseeing the day-to-day operations of customer service processes at our Call Centre in Riga, Latvia. With a strong focus on team efficiency and high service standards, you will manage and lead a team to deliver exceptional results.ResponsibilitiesOversee daily operations, ensuring...


  • Málaga, Málaga, España Language Matters A tiempo completo

    About Us: At Language Matters, we are a leading recruitment agency dedicated to connecting talented professionals with exciting opportunities. We are currently working with an international client seeking a highly skilled Customer Service Manager who speaks Norwegian fluently.Salary: The salary for this role is estimated to be around £35,000 - £45,000 per...


  • Málaga, Málaga, España Recruitment Direct A tiempo completo

    About the Role:The Operations Manager will oversee day-to-day customer service processes, ensuring optimal performance and high service standards. This role involves managing staff, streamlining processes, and implementing strategies for operational improvement.Responsibilities:Oversee daily operations of the customer service team, ensuring efficient and...


  • Málaga, Málaga, España Recruitment Direct A tiempo completo

    About the Role: We are seeking an experienced Operations Manager to oversee our customer service operations in Riga, Latvia. This is an excellent opportunity for a seasoned professional to lead a team and contribute to our dynamic organization.Key Responsibilities:Oversee daily operations of the customer service team, ensuring efficient and smooth...


  • Málaga, Málaga, España Rinconrent A tiempo completo

    Are you a customer-obsessed professional looking to excel in a dynamic international environment? Rinconrent is seeking a proactive and skilled Customer Relations Manager to join our team in Mijas, Malaga, Spain.Rinconrent is a leading company in the short-term rental industry, committed to growth and excellence. Our values include innovation, system...

  • Service Manager

    hace 6 meses


    Casares, Málaga provincia, España Concept International A tiempo completo

    **Service Delivery Manager - €60-70,000 (relocating package available - details bottom of advert)** **Malaga (Hybrid)** Concept International are partnered with an innovative global technology company looking for a Service Delivery Manager, where you'll play a pivotal role in revolutionizing service delivery. You'll be responsible for ensuring exceptional...


  • Málaga, Málaga, España Recruitment Direct A tiempo completo

    Overview:The Recruitment Direct is seeking a seasoned operations manager with a passion for customer service and operational excellence to oversee the day-to-day operations of our customer service processes in Riga, Latvia. This is an excellent opportunity for a professional with extensive experience in the BPO sector to contribute to a dynamic team in a...


  • Málaga, Málaga, España Bet365 A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our European Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our global customer base.


  • Málaga, España Sagan A tiempo completo

    Job Title: Customer Service SpecialistLocation: Remote (EST Time zone)Salary Range: up to 1300 USD Work Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...


  • Málaga, Málaga, España Rinconrent A tiempo completo

    We are seeking a skilled and proactive Customer Relations Manager to join our international team in Mijas, Spain. At Rinconrent, we prioritize innovation, system enhancement, and exceptional service.About Us:Rinconrent is a leading tech-oriented company in the short-term rental industry, committed to growth and excellence. Our core values include: We Care,...


  • Málaga, Málaga, España Madison Technologies A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Madison Express. As a key member of our sales and operations team, you will be responsible for delivering exceptional customer service and ensuring seamless operations.The RoleAs a Customer Service Representative, you will be the primary point...


  • Málaga, Málaga, España Ebury A tiempo completo

    Ebury, a leading FinTech firm in the European market, is seeking an exceptional Customer Service Representative to join our team in Malaga. Our company has been recognized as one of the top 15 European Fintechs to work for by AltFi.We offer a range of innovative products including FX risk management, trade finance, currency accounts, international payments,...


  • Málaga, Málaga, España Snaphunt A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Snaphunt. As a key member of our customer support team, you will be responsible for delivering exceptional service experiences to our clients.


  • Málaga, Málaga, España Officeworks Ltd A tiempo completo

    About UsAt Officeworks, we're dedicated to making a positive impact on our customers and the community. Our team is passionate about delivering excellent service and creating a welcoming environment for everyone.About the RoleWe're seeking a motivated and customer-focused individual to join our Malaga store team. As a key member of our operational staff,...