Customer Service Manager
hace 2 meses
Customer Service Manager – World Gym Malaga About World Gym Australia World Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more than just a weight training gym. We offer group fitness, onsite childminding, and fully stocked Barbell Café and ProShop. Job Summary: As the Customer Service Manager, you will play a pivotal role in ensuring the satisfaction of our members while managing various aspects of our customer service operations. You will be responsible for handling overdue payments, cancellations, and addressing member complaints effectively, all while maintaining a positive and engaging environment. Key Responsibilities: Member Communication: Act as the primary point of contact for members, addressing inquiries, resolving issues, and providing exceptional customer service. Payment Management: Monitor and manage overdue payments, working with members to find suitable solutions to ensure they can continue enjoying our facilities. Cancellations: Process membership cancellations efficiently, adhering to our policies and providing necessary information to departing members. Complaint Resolution: Handle member complaints and concerns with empathy and professionalism, striving to find swift and satisfactory resolutions. Team Leadership: Lead and support a team of customer service representatives, ensuring they are well-trained, motivated, and capable of delivering top-notch service. Data Analysis: Utilize data and member feedback to identify trends, areas for improvement, and create action plans for enhancing the member experience. Member Engagement: Develop and implement strategies to enhance member engagement, satisfaction, and retention. Policy Adherence: Ensure that all customer service policies and procedures are adhered to by your team and the gym's members. Requirements: Proven experience in a customer service management role, ideally within the fitness or service industry. Exceptional communication and problem-solving skills. Leadership skills with the ability to motivate and guide a team. Proficiency in customer relationship management software and MS Office Suite. A passion for fitness and a commitment to delivering top-quality service. If you're ready to lead a team and make a significant impact in the lives of our members while working in a fun and energetic atmosphere, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and your passion for customer service. Your application will include the following question: How many years' experience do you have as a customer services manager? #J-18808-Ljbffr
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Customer Service Manager
hace 2 meses
Málaga, España World Gym A tiempo completoCustomer Service Manager – World Gym Malaga About World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much...
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Customer Service Manager
hace 2 meses
Málaga, España World Gym A tiempo completoCustomer Service Manager – World Gym MalagaAbout World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more...
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Customer Service Manager
hace 2 meses
Málaga, España Kinta A tiempo completoManagement - Store (Retail & Consumer Products) About Kinta: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to...
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Customer Service Manager
hace 1 semana
Málaga, Málaga, España Recruitment Direct A tiempo completoRiga, Latvia - A challenging role as a Customer Service Manager is now available at Recruitment Direct. **Job Summary**">We are looking for a highly motivated and experienced Customer Service Manager to join our team in Riga, Latvia. As a Customer Service Manager, you will be responsible for leading a team of customer support professionals and ensuring that...
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Operations Manager
hace 3 semanas
Málaga, Málaga, España Recruitment Direct A tiempo completoAbout the RoleAs a seasoned Operations Manager, you will be responsible for overseeing the day-to-day operations of customer service processes at our Call Centre in Riga, Latvia. With a strong focus on team efficiency and high service standards, you will manage and lead a team to deliver exceptional results.ResponsibilitiesOversee daily operations, ensuring...
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Customer Service Manager with Norwegian Language Expertise
hace 3 semanas
Málaga, Málaga, España Language Matters A tiempo completoAbout Us: At Language Matters, we are a leading recruitment agency dedicated to connecting talented professionals with exciting opportunities. We are currently working with an international client seeking a highly skilled Customer Service Manager who speaks Norwegian fluently.Salary: The salary for this role is estimated to be around £35,000 - £45,000 per...
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Senior Operations Manager for Customer Service Excellence
hace 3 semanas
Málaga, Málaga, España Recruitment Direct A tiempo completoAbout the Role:The Operations Manager will oversee day-to-day customer service processes, ensuring optimal performance and high service standards. This role involves managing staff, streamlining processes, and implementing strategies for operational improvement.Responsibilities:Oversee daily operations of the customer service team, ensuring efficient and...
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Operations Manager for Customer Service
hace 1 mes
Málaga, Málaga, España Recruitment Direct A tiempo completoAbout the Role: We are seeking an experienced Operations Manager to oversee our customer service operations in Riga, Latvia. This is an excellent opportunity for a seasoned professional to lead a team and contribute to our dynamic organization.Key Responsibilities:Oversee daily operations of the customer service team, ensuring efficient and smooth...
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Customer Service Director
hace 3 semanas
Málaga, Málaga, España Rinconrent A tiempo completoAre you a customer-obsessed professional looking to excel in a dynamic international environment? Rinconrent is seeking a proactive and skilled Customer Relations Manager to join our team in Mijas, Malaga, Spain.Rinconrent is a leading company in the short-term rental industry, committed to growth and excellence. Our values include innovation, system...
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Senior Operations Manager
hace 1 semana
Málaga, Málaga, España Freska Norge A tiempo completoFreska Norge is growing, and we're seeking a Senior Operations Manager to lead our customer service team. As a key member of our management team, you will be responsible for supervising, motivating, and following up with your team members on a regular basis. Your excellent communication skills will enable you to effectively collaborate with various...
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Service Manager
hace 6 meses
Casares, Málaga provincia, España Concept International A tiempo completo**Service Delivery Manager - €60-70,000 (relocating package available - details bottom of advert)** **Malaga (Hybrid)** Concept International are partnered with an innovative global technology company looking for a Service Delivery Manager, where you'll play a pivotal role in revolutionizing service delivery. You'll be responsible for ensuring exceptional...
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Customer Service Representative
hace 3 semanas
Málaga, Málaga, España Bet365 A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Representative to join our European Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our global customer base.
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Customer Service Operations Director
hace 3 semanas
Málaga, Málaga, España Recruitment Direct A tiempo completoOverview:The Recruitment Direct is seeking a seasoned operations manager with a passion for customer service and operational excellence to oversee the day-to-day operations of our customer service processes in Riga, Latvia. This is an excellent opportunity for a professional with extensive experience in the BPO sector to contribute to a dynamic team in a...
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Customer Service Specialist
hace 1 mes
Málaga, España Sagan A tiempo completoJob Title: Customer Service SpecialistLocation: Remote (EST Time zone)Salary Range: up to 1300 USD Work Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
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Customer Relations Manager |
hace 17 horas
Málaga, España Ares Consultores A tiempo completo.Customer Relations Manager - Are you a customer-obsessed professional?Do you speak fluent English and either Spanish or a Scandinavian language at a proficient level?At Rincon, we are seeking a proactive and skilled Customer Relations Manager to join our dynamic and fast-growing international team in beautiful Mijas, Malaga, Spain.About usRincon is a...
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Customer Relations Manager |
hace 17 horas
Málaga, España Ares Consultores A tiempo completo.Customer Relations Manager - Are you a customer-obsessed professional?Do you speak fluent English and either Spanish or a Scandinavian language at a proficient level?At Rincon, we are seeking a proactive and skilled Customer Relations Manager to join our dynamic and fast-growing international team in beautiful Mijas, Malaga, Spain.About us Rincon is a...
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Customer Experience Manager
hace 3 semanas
Málaga, Málaga, España Rinconrent A tiempo completoWe are seeking a skilled and proactive Customer Relations Manager to join our international team in Mijas, Spain. At Rinconrent, we prioritize innovation, system enhancement, and exceptional service.About Us:Rinconrent is a leading tech-oriented company in the short-term rental industry, committed to growth and excellence. Our core values include: We Care,...
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Customer Relations Manager
hace 17 horas
Málaga, España Rinconrent A tiempo completo.Are you a customer-obsessed professional?Do you speak fluent English and either Spanish or a Scandinavian language at a proficient level?At Rincon, we are seeking a proactive and skilled Customer Relations Manager to join our dynamic and fast-growing international team in beautiful Mijas, Malaga, Spain.About us Rincon is a leading, tech-oriented company in...
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Customer Service Ambassador
hace 3 semanas
Málaga, Málaga, España Snaphunt A tiempo completoJob SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Snaphunt. As a key member of our customer support team, you will be responsible for delivering exceptional service experiences to our clients.
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Customer Service Representative
hace 2 semanas
Málaga, Málaga, España Tapestry, Inc. A tiempo completoJob Overview:Cultivate a career in retail with Coach, a renowned global fashion house. As a Sales Associate, you will contribute to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and training.Sales Performance:You will be responsible for meeting personal sales and productivity goals, delivering exceptional...