Customer Relations Manager

hace 3 días

Málaga, España Rinconrent A tiempo completo

.Are you a customer-obsessed professional?
Do you speak fluent English and either Spanish or a Scandinavian language at a proficient level?
At Rincon, we are seeking a proactive and skilled Customer Relations Manager to join our dynamic and fast-growing international team in beautiful Mijas, Malaga, Spain.
About us Rincon is a leading, tech-oriented company in the short-term rental industry, committed to growth and excellence.
Our company values innovation, system enhancement, and exceptional service.
Join our forward-thinking, collaborative work environment, where you can play an essential role in creating high-value workflows, adopting cutting-edge industry practices and making sure we delight our customers and empower our homeowners.
Our Values: We care : we go above and beyond to make every stay feel like home.
Impress : we create experiences that guests remember and owners trust.
Innovate : we embrace change and the best solution wins.
Integrity : we're real with each other—transparent, honest, and team-first oriented.
"We live our values every day, whether it's solving problems creatively or building trust with property owners" Role Overview In this impactful role, you'll be the cornerstone of relationships between property owners and guests, driving satisfaction and operational excellence.
Your proactive mindset, outstanding organizational skills, and talent for multitasking skills will be key to thriving in our fast-paced environment.
Key Responsibilities Customer Service Manager Act as the primary contact for property owners and tenants, providing excellent service and building strong, trust-based relationships through email, phone, and social media.
Manage, optimize, and update CRM systems to improve relationship management.
Optimize and manage reservations across various platforms.
Assist guests with inquiries before, during, and after their stay.
Resolve issues promptly and effectively, providing solutions for both tenant and owner concerns.
Act as the main liaison between guests and our service team, including housekeeping, key holders, suppliers, and homeowners.
Property Rental Manager Oversee front office tasks such as arrivals, departures, and check-in validations.
Onboard new properties into our system, including pricing and promotional offers.
Optimize property listings on OTAs and manage relationships with booking agents.
Perform key administrative duties to ensure smooth operations.
Out-of-Office Tasks Conduct property inspections for new leads and meet with prospective homeowners.
Manage guest check-ins and check-outs as needed.
Requirements Language Proficiency: Native or advanced proficiency in English (C1 or higher) plus either Spanish (C1 or higher) or a Scandinavian language.
Experience: Proven background in customer service, front office, reception, or account management, ideally within the holiday rental or a similar sector

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