Customer Service Manager
hace 1 semana
Management - Store (Retail & Consumer Products)
About Kinta: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to support their fitness journeys.
Qualifications & Skills:
- A degree in Business Administration, Management, or a related field is preferred.
- At least 2 years of experience in a customer service management role.
- Excellent leadership skills with the ability to manage and inspire a team.
- Strong analytical skills to evaluate data and customer service metrics.
- Exceptional communication and interpersonal skills.
- Proficient in CRM software and Microsoft Office Suite.
Tasks & Responsibilities:
- Manage a team of customer service representatives to ensure timely and effective customer communication.
- Resolve customer complaints and inquiries in a professional and timely manner.
- Monitor customer service metrics, such as response time and customer satisfaction, and identify areas for improvement.
- Develop and implement customer service policies and procedures.
- Train new customer service staff on company policies, procedures, and best practices.
- Collaborate with other departments, such as sales and marketing, to improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.
- Stay informed about industry trends and competitor activities to provide proactive customer service.
- Conduct regular performance evaluations for customer service team members.
- Assist in the development of marketing strategies to attract and retain customers.
How to Apply: Please send your CV and a cover letter outlining your experience and why you would be the perfect fit for Kinta to .
Your application will include the following questions:
- How many years' experience do you have as a customer services manager?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
-
Customer Service Manager
hace 7 días
Málaga, España World Gym A tiempo completoCustomer Service Manager – World Gym Malaga About World Gym Australia World Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much...
-
Customer Service Manager
hace 1 semana
Málaga, España World Gym A tiempo completoCustomer Service Manager – World Gym Malaga About World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much...
-
Customer Service Manager
hace 7 días
Málaga, España World Gym A tiempo completoCustomer Service Manager – World Gym MalagaAbout World Gym AustraliaWorld Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much more...
-
Customer Service Manager
hace 1 semana
Málaga, España World Gym A tiempo completoCustomer Service Manager – World Gym Malaga About World Gym Australia World Gym started way back in the golden era of Bodybuilding, Venice Beach – 1976. It has come a long way since then! We first came to Australia in 2008. Now we have over 40+ clubs nationally with more in construction. We offer a wide range of services to our members and are so much...
-
Customer Service Manager
hace 1 semana
Málaga, España Kinta A tiempo completoManagement - Store (Retail & Consumer Products) About Kinta: Kinta is at the forefront of the gym and fitness equipment industry and is committed to enhancing athletic performance and fitness through our innovative product range. We pride ourselves on our exceptional customer service, fostering strong relationships with individual and business clients to...
-
Customer Service and Operations Manager
hace 7 días
Málaga, Málaga, España Kinta Fitness A tiempo completo**About Kinta Fitness**Kinta Fitness is a leading provider of innovative gym and fitness equipment solutions. Our mission is to enhance athletic performance and fitness through exceptional customer service and support.**Estimated Salary:** $80,000 - $100,000 per year**Job Description:** We are seeking an experienced Customer Service and Operations Manager to...
-
Service Manager
hace 5 meses
Casares, Málaga provincia, España Concept International A tiempo completo**Service Delivery Manager - €60-70,000 (relocating package available - details bottom of advert)** **Malaga (Hybrid)** Concept International are partnered with an innovative global technology company looking for a Service Delivery Manager, where you'll play a pivotal role in revolutionizing service delivery. You'll be responsible for ensuring exceptional...
-
Customer Service Representative
hace 4 semanas
Málaga, Málaga, España Doctena A tiempo completoWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Doctena. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our digital healthcare platform.Key responsibilities include:Providing prompt and professional responses...
-
Customer Service Specialist
hace 4 semanas
Málaga, Málaga, España Officeworks Ltd A tiempo completoAbout the RoleAt Officeworks, we're seeking passionate casual team members to join our Malaga store across various departments, including replenishment, technology, and customer service. As a key member of our team, you'll work together with colleagues to deliver exceptional customer service, providing expert advice on our wide range of products and...
-
Customer Service Representative
hace 4 semanas
Málaga, Málaga, España Marc Foujols International A tiempo completoJob SummaryWe are seeking a highly skilled Customer Care Officer to join our team at DOCTENA. As a key member of our customer service team, you will play a vital role in ensuring the success of our mission to improve access to healthcare.Key Responsibilities:Provide exceptional customer service to patients and doctors via telephone, chat, or our ticketing...
-
Málaga, España Ith Icoserve A tiempo completo.¿Quieres ayudar a crear el futuro del cuidado de la salud? Siemens Healthineers es un lugar para las personas que dedican su energía y pasión a esta importante causa. Reflejamos nuestro espíritu pionero combinado con nuestra larga historia de ingeniería en la industria de la salud, que se encuentra en constante evolución.Te ofrecemos un ambiente...
-
Customer Service Representative
hace 4 semanas
Málaga, Málaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment Ltd is a leading recruitment agency providing innovative solutions for international companies across Europe.We are working with a leading Outsourcing / BPO company that is looking to recruit a Danish speaking Customer Support Representative for their Benalmadena office.Job Summary:The successful candidate will be responsible for...
-
Customer Service Representative
hace 1 semana
Málaga, Málaga, España Madison Technologies A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Madison Express. As a key member of our sales and operations team, you will be responsible for delivering exceptional customer service and ensuring seamless operations.The RoleAs a Customer Service Representative, you will be the primary point...
-
Customer Service Liaison
hace 3 semanas
Málaga, Málaga, España Language Matters A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Liaison to support our German, French, and UK customers across multiple channels, including phone, email, and social media. As a key member of our team, you will provide expert advice on our products, assist with sales inquiries, and ensure a professional and friendly customer experience. In...
-
Customer Service Representative
hace 4 días
Málaga, Málaga, España Ebury A tiempo completoEbury, a leading FinTech firm in the European market, is seeking an exceptional Customer Service Representative to join our team in Malaga. Our company has been recognized as one of the top 15 European Fintechs to work for by AltFi.We offer a range of innovative products including FX risk management, trade finance, currency accounts, international payments,...
-
Customer Service Specialist
hace 1 semana
Málaga, Málaga, España Officeworks Ltd A tiempo completoAbout UsAt Officeworks, we're dedicated to making a positive impact on our customers and the community. Our team is passionate about delivering excellent service and creating a welcoming environment for everyone.About the RoleWe're seeking a motivated and customer-focused individual to join our Malaga store team. As a key member of our operational staff,...
-
Málaga, Málaga, España Nordicjobsworldwide A tiempo completoJob SummaryWe are seeking an experienced Swedish-speaking Service Manager to join our team at Nordicjobsworldwide. As the primary interface managing contract compliance and administrative responsibilities, you will play a crucial role in ensuring services and performance align with business plans.About the RoleConduct Service Management Reviews with key...
-
Customer Service Specialist
hace 7 días
Málaga, Málaga, España Webhelp Spain A tiempo completoAbout the RoleAs a Customer Service Representative at Webhelp Spain, you will be the first point of contact for our eCommerce customers. Your primary responsibility will be to provide exceptional customer experiences through phone and chat support, ensuring that every interaction is tailored to meet their needs.
-
Customer Service Representative
hace 4 semanas
Málaga, Málaga, España Webhelp Spain A tiempo completoUnlock Your Potential in a Dynamic Customer Service RoleAre you a passionate problem solver with excellent communication skills? Do you thrive in a fast-paced environment and enjoy helping others?We're seeking a skilled Customer Service Representative to join our team in Málaga. As a key member of our customer support team, you will be responsible for...
-
Customer Service Specialist
hace 3 semanas
Málaga, Málaga, España Officeworks Ltd A tiempo completoAbout the roleWe are seeking passionate casual team members to join our Officeworks Malaga store team. As a customer service specialist, you will provide expert advice to customers in our broad range of products and services.Key responsibilitiesDeliver great customer service by working together with the teamProvide expert advice to customers on our products...