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The Role: DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face Identify and address customer needs to escalate internally to improve and/or develop processes Ability to work collaboratively within a team as well as independently Maintain customer satisfaction and retention through impactful customer experience Ideal Profile: Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level) Previous working experience in hospitality or other customer facing roles is a plus Excellent communication skills with the ability to listen and show empathy You thrive for teamwork and fun and are part of the community Flexible and able to work in a fast paced working environment Autonomous, able to work independently as well as part of a team Tech savvy and familiar with Google Suite, MS office and CRM tooling Customer-focused, always have the customer's best interest in mind What's on Offer? Work within a company with a solid track record of success Excellent career development opportunities Join a well known brand within Telecommunications
