Guest Experience Manager
hace 3 semanas
En Las Marismas de Corralejo estamos buscando un/a apasionado/a Guest Experience Manager que se una a nuestro equipo y se encargue de garantizar que cada huésped tenga una experiencia memorable. Este rol no solo se centra en la satisfacción del cliente, sino que también incluye la supervisión del control de calidad de nuestros servicios y la rendición de cuentas a la dirección del hotel.
Responsabilidades:
– Diseñar y implementar estrategias para mejorar la experiencia del huésped.
– Supervisar y evaluar la calidad de los servicios ofrecidos en el hotel.
– Recoger y analizar comentarios de los huéspedes para identificar áreas de mejora.
– Colaborar con diferentes departamentos para asegurar que se cumplan los estándares de calidad.
– Preparar informes periódicos sobre la satisfacción del cliente y el rendimiento del hotel para la dirección.
– Capacitar y motivar al personal en la importancia de la atención al cliente y el control de calidad.
– Actuar como punto de contacto para resolver cualquier inquietud o queja de los huéspedes de manera efectiva.
Requisitos:
– Experiencia previa en gestión de la experiencia del cliente, preferiblemente en el sector hotelero.
– Conocimientos en control de calidad y mejora continua.
– Excelentes habilidades de comunicación y capacidad para trabajar en equipo.
– Enfoque proactivo y orientado a resultados.
– Capacidad para trabajar bajo presión y resolver problemas de manera efectiva.
– Dominio de inglés y alemán
– Flexibilidad horaria
Ofrecemos:
– Un ambiente de trabajo dinámico y colaborativo.
– Oportunidades de desarrollo profesional y capacitación continua.
Si estás listo para unirte a nuestro equipo y hacer una diferencia en la experiencia de nuestros huéspedes, nos encantaría conocerte
Envía tu CV y carta de presentación a management@hrpmarismas.com con el asunto “Guest Experience Manager”.
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