Enterprise Customer Success Manager

hace 3 semanas

Madrid, España Hoxhunt A tiempo completo

Hoxhunt in a nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 150 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. 

Our daily work is guided by 3 core principles :
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together

We hope that you share these values with us and are willing to contribute accordingly.

Enterprise Customer Success Manager

As our Customer Success Manager, working with global enterprise customers , you have a  key role in supporting your customers with change management, acting as a trusted  security advisor, helping them to build a more threat resilient culture. Th is is a  strategic  advisory role, with a consultative approach, where our services are customized to each  customer’s unique needs. Your aim is to help customers get the most value out of our  services. Although the services are customized for each customer, you are suppo rted in  your work with Hoxhunt’s scalable and global operations.  This role involves active collaboration with our product team, and other internal  stakeholders. As our value states, we succeed together, which is also integral for  succeeding in this role .  Previous experience from the cyber security industry is highly valued in this position due to  the strategic and consultative nature of the role.

The base salary for this role is 5000-6000€ .

What We're Looking For

  • Experience in c onsulting , customer success management for enterprise accounts ,  internal cyber security program / project management positions or similar role s (5+  years) .
  • Upselling and cross - selling experience and proven track record of successful  results .
  • Experience from strategic and consultative advisory work (for example conducting  strategic analyses, communication and change management plans etc. ).
  • Strong prioritisation and project management skills, with a customer - first mindset,  staying true to deadlines while exceeding project goals.
  • Previous experience from customer relationship development (for example  partnership or supplier relationships ) .
  • Interest in technology and confidence in using different technologies in your work .
  • D ata - driven approach in decision - making and in d efining necessary actions or  improvements.
  • Passion for learning and a solution - oriented mindset .
  • Courage to improve and develop processes when needed .
  • Fluent written and spoken English is a must - have, other languages such as French  and German are considered a plus.

Top reasons to join Hoxhunt

  • Cybersecurity is a growing industry. You get to build a product that defends companies  from cybercrime, help support the cyber skills training for vast amounts of everyday  professionals, and make the world more cyber secure.
  • Hoxhunt is a fast growing company. Since 2016, our team has grown from 4  founders to 150+ people.
  • Flexible working hours and remote work possibility.
  • New, fresh work facilities in Helsinki (gym and swimming pool included).
  • Strong company culture and people - first approach.
  • Extensive health care for all our employees.
  • Fair compensation.
  • A fun but ambitious environment with inspiring colleagues .

Our Process

Our recruitment process is:

  1. Interview with our Talent Acquisition (30min remote).
  2. Interview with Customer Success (60min remote)
  3. Homework completion independently (90min)
  4. Task presentation and meeting future colleagues in Customer Success (60min remote or on-site)
  5. Reference checks

Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact and grow your skills, we'd love to chat

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