Front Office Supervisor
hace 3 días
MISIÓN DEL PUESTO:
? Dirigir las operaciones diarias de la recepción.
? Llevar a cabo un control exhaustivo de los créditos y garantías de pago con el fin de asegurar el cobro de todos los servicios que los clientes tengan incluidos en su cuenta.
? Supervisar y apoyar al equipo de Front Office y llevar a cabo todas las funciones propias del puesto de recepcionista cuando sea necesario.
? Garantizar la comunicación efectiva de la información nueva y actualizada sobre políticas, tarifas e información general del hotel.
? Garantizar que se sigan procedimientos estrictos para todas las transacciones de efectivo/crédito, cheques, procedimientos contables y bancarios, entrega de llaves y confidencialidad de los huéspedes.
? Mantener una alta calidad de los servicios a los huéspedes, principalmente en las áreas de llegadas, salidas, alojamiento, necesidades especiales y consultas de los huéspedes.
? Gestionar las quejas de los huéspedes de forma profesional y eficaz
¿Qué ofrecemos?
• Contrato Indefinido
• Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo.
• Formación continua a través de nuestra plataforma Academy.
• Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. REQUISITOS:
• Grado superior de formación en hostelería.
• Experiencia entre 1 y 3 años en un puesto similar o establecimiento de 5 estrellas y/o lujo.
• Idiomas: inglés, español y francés avanzados.
• Manejo avanzado de software (Opera) u ofimático.
• Conocimientos técnicos de alojamiento: recepción, conserjería, relación con clientes, etc.
• Poseer fuertes habilidades interpersonales y de resolución de problemas.
• Sentido de la responsabilidad y del deber.
• Saber gestionar, seguir y motivar un equipo, tener alma de líder.
• Trabajo en equipo.
• Honestidad y discreción.
• Disponibilidad para realizar horarios rotativos.
¿Por qué trabajar para Accor?
Somos mucho más que un líder mundial. Te damos la bienvenida tal y como eres y puedes encontrar un trabajo y una marca que se ajuste a tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo aporte un propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las ilimitadas posibilidades de Accor.
Al unirte a Accor, cada capítulo de tu historia es tuyo y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita #
Haz lo que te gusta, preocúpate por el mundo, atrévete a desafiar el statu quo
#BELIMITLESS
Role: Front Office Supervisor
Job Type: Permanent , Full Time
Location: Barcelona,
Apply for this job now.
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