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Customer Service Representative B2B

hace 3 semanas


Barcelona, España Revlon Inc. A tiempo completo

AtRevlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has delivered high-quality product innovation, performance, and sophisticated glamour to consumers.We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.We are Revlon, together, transforming beauty.Functions:This position,Customer Service e-commerce (BARCELONA), is responsible for executing the Order-to-Delivery Process, supporting the sales department, and serving as the primary point of contact for our customers, ensuring service-level performance. Customer service must adhere to daily operational KPIs to identify inefficiencies and implement actions to address them, while consistently striving for excellence in our service level.Essentials Responsibilities:● Manage customer service activities to ensure excellent service.● Oversee the order management cycle, ensuring accurate processing from purchase to delivery.● Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans.● Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.● Coordinate databases (Customer & material master, etc) to ensure they are correct to avoid complaints, returns, and credits due to wrong data.● Participate and engage in continuous improvement efforts to drive order process quality and efficiency.Requirements:● 2-4 years’ experience incustomer service B2B (order to delivery process), preferably in e-commerce.●SAP (SD) and/or JD Edwardsknowledge.● Fluent inEnglish and Spanish.● Skills in Microsoft Office (especiallyExcel)Nice to have:● Good knowledge ofFrench or Italianis an advantage.● Bachelor’s Degree, preferably in business/ or supply chain management.