Customer Service Representative B2B

hace 4 días

Barcelona, España Revlon A tiempo completo

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company's DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has delivered high-quality product innovation, performance, and sophisticated glamour to consumers. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. Functions: This position, Customer Service e-commerce (BARCELONA), is responsible for executing the Order-to-Delivery Process, supporting the sales department, and serving as the primary point of contact for our customers, ensuring service-level performance. Customer service must adhere to daily operational KPIs to identify inefficiencies and implement actions to address them, while consistently striving for excellence in our service level. Essentials Responsibilities: ● Manage customer service activities to ensure excellent service. ● Oversee the order management cycle, ensuring accurate processing from purchase to delivery. ● Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans. ● Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate. ● Coordinate databases (Customer & material master, etc) to ensure they are correct to avoid complaints, returns, and credits due to wrong data. ● Participate and engage in continuous improvement efforts to drive order process quality and efficiency. Requirements: ● 2-4 years' experience in customer service B2B (order to delivery process), preferably in e-commerce. ● SAP (SD) and/or JD Edwards knowledge. ● Fluent in English and Spanish. ● Skills in Microsoft Office (especially Excel) Nice to have: ● Good knowledge of French or Italian is an advantage. ● Bachelor's Degree, preferably in business/ or supply chain management.

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