Customer Service Representative with German

hace 3 horas

Barcelona, España Kennametal, Inc. A tiempo completo

**Customer Service Representative with German**

As a Customer Service Representative (CSR), you will be responsible within the Metalcutting Demand Generation Team for the support of new/existing customers. The scope of your role will include all services focused on customer care and improving customer loyalty in the long term. The customer experience incorporates all experiences from initial contact through to purchase completion. Customer Service is an important sub-area to improve this experience. In this position, you will work closely with commercial and technical departments to provide various additional services around order processing.

**Responsibilities**:

- Support of new/existing customers
- Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
- Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
- Complaint management CRM
- Support of sales promotion activities (promotion, campaign, end of quarter)
- Digital document management and filing according to standardized, predefined criteria
- Responsibility for customer satisfaction in general (SLI)

**Requirements**:

- Very good ability to express yourself in German
- At least 3 years of professional experience in customer service
- Completed commercial or technical education
- Enjoy dealing with people and have a feeling for their needs
- Structured work style as well as ambition and optimism
- Strong cooperation and communication skills, negotiation skills
- High degree of resilience and sense of responsibility
- Enjoy continuous training (SAP, IT, product knowledge)
- Good MS Office skills and ideally experience with CRM systems
- Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.

  • German Customer Service Representative

    hace 2 semanas

    Barcelona, España CBT A tiempo completo

    Job Title: German Customer Service Representative (Onsite/Hybrid) – Barcelona Location: Barcelona, SpainWork Model: Onsite and Hybrid options availableEmployment Type: Full-time About the Role: We are looking for a German-speaking Customer Service Representative to join our dynamic and international team in Barcelona As a key member of our customer care...

  • (German) Customer Service Representative

    hace 11 horas

    Barcelona, España Eugenia Talent A tiempo completo

    (German) Customer Service Representative About the job (German) Customer Service Representative Location:Barcelona, SpainAbout the Company: Are you ready to launch your international career with a globally renowned company that prioritizes its employees?Join a dynamic and multicultural team in Barcelona ! Work in a cutting-edge environment focused on new...

  • Customer Service Representative with German

    hace 2 semanas

    Barcelona, España Kennametal, Inc. A tiempo completo

    **Customer Service Representative with German** The CSR position is a key role for our EMEA market. Taking care of different tasks, such as Quotation, Order and Complaint Management, you will work along with different teams and customers to assure the correct processing and delivery. Our office is in Sant Cugat del Valles, Barcelona. We can offer partial...

  • German Customer Service Representative

    hace 2 semanas

    Barcelona, Barcelona, España CBT A tiempo completo

    Job Title: German Customer Service Representative (Onsite/Hybrid) – BarcelonaLocation: Barcelona, SpainWork Model: Onsite and Hybrid options availableEmployment Type: Full-timeAbout the Role:We are looking for a German-speaking Customer Service Representative to join our dynamic and international team in Barcelona As a key member of our customer care...

  • German-speaking Customer Service Representative in

    hace 2 semanas

    Barcelona, España City Job Offers A tiempo completo

    **German-speaking customer service representative in the music industry**: ** Your Profile** - German** **proficiency mandatory and fluent English - **Customer-oriented** and a **results-driven** approach - Strong communication, problem-solving, and active listening skills - Some experience in customer service, it's a plus but not mandatory - Are responsible...

  • Customer Support Representative with German

    hace 2 días

    Barcelona, España Wibit Consulting & Services (WibitCS) A tiempo completo

    **In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office.** If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you! **Position**: Customer...

  • German Speaking Customer Service Representative

    hace 11 horas

    Barcelona, España Lingo-nova A tiempo completo

    German Speaking Customer Service Representative - Porto (On-site)Join to apply for the German Speaking Customer Service Representative - Porto (On-site) role at Lingo-novaBase Pay RangeLocation: Porto, PortugalWork Model: OnsiteWorking Hours: Monday to Sunday: 06:00 – 21:00 (Rotative shifts)2 rotative days offRole OverviewAs a Customer Service...

  • Customer Service Representative with Dutch

    hace 11 horas

    Barcelona, España Cielo Talent A tiempo completo

    Customer Service Representative with DutchWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push...

  • Customer Service Representative with Dutch

    hace 1 semana

    Barcelona, España Cielo Talent A tiempo completo

    We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Customer...

  • Customer Service Representative with Dutch

    hace 1 semana

    Barcelona, España Cielo Talent A tiempo completo

    We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Customer...