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B2b Customer Service Representative
hace 2 horas
**Primary Responsibilities**:
- Processing incoming customer requests and orders.
- Checking the orders against the customer and purchase order agreements.
- Responding to customer product inquiries and issues in a timely manner.
- Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.
- Assure correct pricing of the customer orders, invoicing timely and accurately.
- Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM.
- Handling the complaints and returning shipments.
- Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
- Supporting and interfacing the Sales Representatives.
- Working efficiently with all internal departments and with external parties.
- Maintaining, updating and filing the customer documents, record and internal documents.
- Able to balance competing demands and prioritize
A great opportunity for your career growth in a multicultural company|Fluent English is a must - Spanish is not required
**Primary Requirements**:
- Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.
- Fluent in German and English with excellent communication skills. Any other additional language will be a plus
- Minimum of 2 years of Customer Service experience within a similar position/industry is a plus.
- Striving for exceptional customer satisfaction.
- High attention to detail.
- Fast learner and driven to action.
- High performance culture in complex business scenarios.
- Ability to prioritize and balance competing demands.
- Competency in adapting to regularly changing conditions.
- Consistently delivering business results.
International Shared Service Centre in Cornellà de Llobregat, Barcelona
International environment, working from home 2x or 3x per week.
- B2B Customer solutions
- Stakeholders management
- Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting,
planning, PLM
B2B Customer Service Representative - German Speaker
