Customer Engagement Specialist Iberia

hace 2 meses


Centro, España DS Smith A tiempo completo
Customer Engagement Specialist Iberia

Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us

About us

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions.

About the role

Reporting to the Head of Customer Engagement South, the Customer Engagement Specialist will have responsibility to support the local market of DS Smith Packaging organization in the continuous improvement of the relationships with our customers, by creating positive experiences which can underpin long-lasting partnerships through our Model to Serve.

A core part of the role will be the bridge between Sales, Marketing and Design/innovation departments, bringing together the best expertise and knowledge from across the business to deliver superior Customer Engagement.

Your remit will include but not be limited to:

  1. Develop and lead a local program of End-to-End Customer Engagement that can reach across the local market, supporting all clusters and business units, in line with Model to Serve, and which caters to specific local sales needs.
  2. Handle a wide range of workshops (1:1), physically, virtually and hybrid.
  3. Help organize and run larger workshops (1:many), webinars and multi-customer events, including the annual customer event.
  4. Own the localization of and be seen as the local market expert in trends & insights, including mega trends, packaging trends and insights within our prioritized categories and also in retail to e-commerce and sustainability.
  5. Manage, maintain, and update the physical space of Madrid’s Customer Innovation HUB so that it remains dynamic, refreshed, and updated, including identification of new themes, content, creative ideas and technologies.
  6. Build content and compelling storytelling presentations based on relevant trends, insights, and best practices, and deliver them in a way that is informative, engaging and relevant to our customers' world.
  7. Support the SMI team on wider End-to-End Customer projects such as tender submissions, innovation and design storytelling, customer meetings, etc.
  8. Build strong relationships with sales leaders, sales teams and design & innovation teams across the region and the entire SMI organization, with dotted line reporting and accountability to Sales leadership.
  9. Integrate, contribute, and play a key role in the wider South Europe Marketing Team with the Marketing, Category Management, Innovation Squad and CE sub-functions, to collaborate on Regional projects, strategy and delivery.
  10. Collaborate with cross-Regional Customer Engagement colleagues within DS Smith, to participate in and contribute to the European Customer Engagement network, exchanging learnings and best practices.

About you

Minimum qualifications:

  • 3-5 years of experience in sales, marketing and/or brand management within FMCG companies, Retail, research companies or design agencies.

Desirable profile:

  • A natural energy, proactivity and desire to help both Customers and colleagues succeed.
  • Strong communication and presentation skills – the right person will enjoy working collaboratively and creatively, with both Customers and colleagues.
  • Strong influencing and trust-building skills – the right person will be good at winning the confidence of both Customers and colleagues.
  • A good level of IT skills and an openness to embracing new digital technologies to run effective virtual/hybrid workshops and events with customers.

Technical profile:

  • Fluent in Spanish and English. Portuguese will be a plus.
  • Valuable experience with Dynamics CRM and Photoshop.
  • Experienced/advanced user in Microsoft PowerPoint.

What we offer?

  • Competitive salary package.
  • Outstanding career development opportunities.
  • Fast-paced stimulating international environment.
  • Teamwork.

Location: Torrejon de Ardoz (Madrid) – (hybrid)

DS Smith is an equal opportunity employer and does not discriminate against any employee or job applicant based on race, political affiliation, religion, nationality, gender, physical or mental health status, disability or age.

#J-18808-Ljbffr

  • Centro, España Philips Iberica SAU A tiempo completo

    Job Title Modality Sales Specialist - Hospital Patient Monitoring Job Description Job title: Modality Sales Specialist HPM IberiaYour role: Build a business plan that supports customer needs and drives sales efforts for the product portfolio, working with all direct and indirect channels in the territory. Build and manage the territory funnel in Salesforce...


  • Centro, España Zoomcar A tiempo completo

    Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...


  • Centro, España Philips Iberica SAU A tiempo completo

    Job Title Modality Sales Specialist HPM Iberia Job Description Your role: Build a business plan that supports customer needs and drives sales efforts for the product portfolio, working with all direct and indirect channels in the territory. Build and manage the territory funnel in Salesforce (SFDC), accurately forecasting using metrics and achieving goals....


  • Centro, España SAP SE A tiempo completo

    Digital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...


  • Centro, España Michael Page A tiempo completo

    Fluency in English is a must At least 5 years of experience in Ecommerce / Marketplaces. Leading multinational fashion company. Responsibilities: Lead the profitable development of our brands on E-retailers in Iberia, delivering sales and contributive margin targets. Develop Iberia online footprint: define E-Commerce business target, strategy and growth...


  • Centro, España Denodo Technologies, Inc. A tiempo completo

    Customer Success Manager, Iberia Country:  ES City:  Madrid Job Category:  Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and...


  • Centro, España Iberia A tiempo completo

    Nuestra compañía Somos la mayor aerolínea española y líder entre Europa y América Latina; pertenecemos al grupo aéreo IAG y formamos parte de la alianza one world. Nuestro objetivo es ser siempre la mejor opción para viajar para nuestros clientes y que sientan que para nosotros lo más importante es su seguridad y la calidad y experiencia de su...


  • Centro, España Kudzu Interactive, Inc. A tiempo completo

    Associate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...


  • Centro, España Kudzu Interactive, Inc. A tiempo completo

    Associate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...


  • Centro, España Cobee A tiempo completo

    About Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work . As we fight for that vision, we truly believe that we can improve the...


  • Centro, España Rayner Surgical Group A tiempo completo

    We are looking for a highly motivated and results-driven Surgical Equipment Specialist to join our dynamic sales team and provide support across Spain. We are happy to consider people based nearby any regional airport with connections across the country. The successful candidate will play a crucial role in promoting, demonstrating and selling our...


  • Centro, España Rayner Surgical Group A tiempo completo

    We are looking for a highly motivated and results-driven Surgical Equipment Specialist to join our dynamic sales team and provide support across Spain. We are happy to consider people based nearby any regional airport with connections across the country. The successful candidate will play a crucial role in promoting, demonstrating and selling our...


  • Centro, España Philips International A tiempo completo

    Modality Sales Specialist HPM Iberia Job title: Modality Sales Specialist HPM Iberia Your role: Build a business plan that supports customer needs and drives sales efforts for the product portfolio, working with all direct and indirect channels in the territory. Build and manage the territory funnel in Salesforce (SFDC), accurately forecasting using metrics...

  • SMB Account Manager

    hace 1 mes


    Centro, España InPost Iberia A tiempo completo

    Everything you are looking for and more We are looking for a highly motivated SMB Account Manager to oversee our independent landlord network and support the expansion of new APMs. This is an exciting opportunity to join InPost’s Iberia team at a time of rapid growth. As we continue expanding, there is a greater focus on managing existing partnerships to...

  • Category Specialist

    hace 2 meses


    Centro, España PuroClean Certified Restoration Specialist of Auburn A tiempo completo

    JOB PURPOSE Provide internal and external relevant information and data flow to the demand organization to ensure customer centricity and consumer driven decisions. Create and coordinate the Category Management Vision, design strategies, identify potential and initiate projects that will ensure category growth and RC market share, through the development of...


  • Centro, España Michael Page A tiempo completo

    Company leader in its sector | Real possibilities for professional development Our client is a high-profile player in the business services industry, recognised for their innovative approach to customer loyalty. They are a large organisation based in Spain, with a strong reputation for their commitment to excellence and a high-standard, supportive working...


  • Centro, España Workiva Spain, S.L. A tiempo completo

    As a Senior Manager of Customer Success, you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and emerging EMEA markets,...


  • Centro, España Bigblue A tiempo completo

    As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify,...


  • Centro, España SIDN Digital Thinking A tiempo completo

    ¿Eres un apasionado del marketing digital y tienes experiencia en la gestión de estrategias online? Buscamos a un nuevo Digital Customer Experience Specialist que quiera desarrollar su carrera profesional definiendo estrategias digitales trabajando codo con codo para uno de nuestros principales clientes en sus oficinas de Madrid capital. Si tienes...


  • Centro, España Samaipata A tiempo completo

    Embat was born to design the best way for medium and large sized enterprises to plan their finances and monitor their cash flow in real time.We are building a financial management platform that allows them to understand what has happened in the past, track what is happening today and forecast the future of their businesses.Our mission is to build a product...