SMB Account Manager

hace 1 mes

Centro, España InPost Iberia A tiempo completo

Everything you are looking for and more

We are looking for a highly motivated SMB Account Manager to oversee our independent landlord network and support the expansion of new APMs. This is an exciting opportunity to join InPost’s Iberia team at a time of rapid growth. As we continue expanding, there is a greater focus on managing existing partnerships to drive utilisation and further growth across the network.

What responsibilities and objectives will you have?

  • Manage all escalations from our independent landlord portfolio, ensuring timely responses and fast resolutions that drive high customer satisfaction.
  • Resolve day-to-day operational issues preventing successful delivery or collection of parcels.
  • Share feedback and insights across the Iberia Network team to refine strategies for independent partners.
  • Conduct thorough analysis of queries to assess contract compliance and apply penalties when necessary.
  • Collaborate closely with Customer Support, Deployment, Legal, and Finance teams to streamline processes and improve the management of independent partner queries.
  • Proactively find solutions with independent partners to mitigate additional InPost costs, such as locker removals.
  • Support the expansion of new APMs by identifying opportunities and contributing to the strategic growth of the network.
  • Monitor key performance indicators (KPIs) and report progress to the Head of Account Management, ensuring alignment with strategic goals.

Objectives of SMB Account Manager:

  • Enhance Partner Relationships: Develop and maintain strong relationships with independent landlords to drive long-term engagement and satisfaction, ensuring contract renewals and minimising costs.
  • Operational Excellence: Continuously improve processes for managing partner queries, escalations, and contract compliance to optimise the efficiency of the network.
  • Expand the Network: Support the strategic expansion of new APMs, identifying potential locations and working with stakeholders to grow our presence in the region.

What will the requirements be?

  • Proven experience in building and developing client relationships, especially with SMBs.
  • A results-driven mindset with the ability to think creatively to overcome challenges.
  • Strong influencing and negotiation skills; you can effectively communicate the value proposition to key stakeholders.
  • A natural collaborator who thrives in a team environment, is accountable, and has excellent communication skills.
  • Agile and responsive with the ability to prioritise and manage multiple opportunities while driving execution.
  • Highly organised with excellent time management skills, and a constant drive to improve efficiencies.
  • Growth mindset, a positive attitude, and a strong appetite for learning and personal development.
  • Exceptional attention to detail to identify data inconsistencies and gaps, and the ability to rectify them.
  • Confidence in using reporting systems, databases, and CRM tools (experience with Gainsight or similar platforms is a plus).
  • Fluency in Spanish and Portuguese is a strong advantage.

What do we offer?

  • Excellent working environment
  • Professional growth within the company
  • Flexible working hours
  • Online platform for lifelong learning
  • Competitive salary
  • Flexible remuneration services can be contracted

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

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