Senior Incident Manager
hace 1 semana
Incident Manager (QoS Major Incident Management Team) Location: Barcelona, Spain – Hybrid (Barcelona City Center office presence required, not daily) On-call: One week on-call duty every 3–4 weeks Languages: Native/very fluent French (C2), English (C1+/native), and fluent/native Spanish are mandatory About the Role We are seeking Senior Incident Managers to join the Quality of Service (QoS) Major Incident Management Team in Barcelona. This is a highly operational and demanding role, requiring strong executive communication skills, transversal IT knowledge, and resilience under pressure. The Incident Manager acts as the primary escalation point during major IT incidents, coordinating teams across infrastructure, applications, and business, while maintaining clear communication with C-Suite executives. Key Responsibilities Lead and coordinate the resolution of major IT incidents with minimal disruption. Act as a trusted point of contact for executives and stakeholders during crisis events. Coordinate efforts across cross-functional IT and business teams, vendors, and partners. Communicate effectively across multiple channels (Teams, Outlook, phone). Document incidents, root cause analysis, and drive preventive actions. Ensure compliance with internal IT governance and external regulations. Participate in on-call rotations (1 week every 3–4 weeks). Required Skills & Qualifications Languages: Native French + Fluent/Near-native English (C1/C2) + Fluent/Native Spanish. Seniority: Proven experience managing executive-level communications. Education: University degree required; Master preferred. Certifications: ITIL Foundation (minimum). Knowledge: Broad IT knowledge (infrastructure, networks, cloud, security, apps) and familiarity with IT regulations: DORA, ISO, NIST, BCP, Security. Soft Skills: Resilience under stress, multitasking, excellent written and verbal communication. Desired Skills Additional languages: German, Italian, Portuguese, Arabic. Advanced ITIL or crisis management certifications. Practical experience with monitoring and incident management platforms. Technical Environment: Cloud & Infra (Azure, AWS, Windows, UNIX, Linux), Security & Network (Avaya, Cisco, Palo Alto), Tools (ServiceNow, DevOps, Jira, Confluence, Excel, Power BI). Company Benefits Hybrid work model (Barcelona City Center). On-call allowance. International environment with executive-level exposure. Training programs and career development opportunities. Friendly and relaxed work environment with supportive colleagues. #J-18808-Ljbffr
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Senior Incident Manager
hace 7 días
barcelona, España JR Spain A tiempo completoSocial network you want to login/join with: At #Extia , we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English...
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INCIDENT MANAGER
hace 2 semanas
barcelona, España JR Spain A tiempo completoSomos una compañía de Servicios TIC que realiza proyectos y servicios aportando soluciones específicas y únicas en cada caso. Estamos especializados en 3 áreas de negocio: Servicios de Consultoría TIC y Servicios profesionales/Outsourcing y en el Desarrollo de software e implantación de producto. Buscamos un/a Incident Manager que tenga un background...
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Sr Incident Manager
hace 5 horas
Barcelona, España ADP A tiempo completoThe Senior Incident Manager is a member of and 100% dedicated to the Global Security Organization's CBSO ESI Incident Management team and is responsible for the coordination and documentation related to business security incidents. This includes prioritizing, coordinating, and documenting the details of identified technical security incidents. The Senior...
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Senior Incident Manager
hace 7 días
barcelona, España TechDelivery A tiempo completoOverview Incident Manager (Équipe QoS Major Incident Management) Lieu : Barcelone, Espagne – Hybride (présence requise au bureau du centre-ville, pas quotidiennement) Type de contrat : Temps plein – Permanent Astreintes : Une semaine d’astreinte toutes les 3–4 semaines Langues : Français natif/C2, Anglais courant/natif (C1+/C2), Espagnol...
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Senior Incident Manager
hace 2 días
Barcelona, España TechDelivery A tiempo completoOverviewIncident Manager (Équipe QoS Major Incident Management)Lieu : Barcelone, Espagne – Hybride (présence requise au bureau du centre-ville, pas quotidiennement)Type de contrat : Temps plein – PermanentAstreintes : Une semaine d’astreinte toutes les 3–4 semainesLangues : Français natif/C2, Anglais courant/natif (C1+/C2), Espagnol courant/natif...
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Incident Reponse Manager
hace 2 semanas
barcelona, España ADP A tiempo completoDescription The Incident Response Manager is responsible for the coordination of security incidents, including technical outages, cyber incidents, all-hazards events of 3rd parties incidents, that could impact business operations or damage ADP’s brand. This includes prioritizing, coordinating, and documenting the details of identified security incidents....
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Senior Incident Manager
hace 3 días
Barcelona, España TechDelivery A tiempo completoOverview¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.Incident Manager (Équipe QoS Major Incident Management)Lieu: Barcelone, Espagne – Hybride (présence requise au bureau du centre-ville, pas quotidiennement)Type de contrat: Temps plein –...
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Incident Manager, Barcelona
hace 2 semanas
Barcelona, España Grupo Digital A tiempo completoIncident Manager en Barcelona. Desde Grupo Digital buscamos incident manager entorno Windows. Funciones Servicio multicliente. Seguimiento de las incidencias y peticiones gestionar priorizaciones participar en el proceso de Gestión de Cambios y transcribir registros entre diferentes sistemas de ticketing. Ubicaciones posibles Barcelona Reus y/o...
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Incident Manager IT | Gestión de Incidentes
hace 1 semana
Barcelona, España Jordan martorell s.l. A tiempo completoUna multinacional líder en seguros busca un/a Incident Manager para Barcelona. La persona será responsable de gestionar incidentes críticos de IT y de seguridad, garantizando la continuidad operativa en varias regiones. Se requiere experiencia en Incident Management, conocimientos sólidos de ITIL y dominio de inglés y francés. La incorporación está...
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Incident Manager
hace 7 días
Barcelona, España Pasiona Consulting A tiempo completodel puesto / FuncionesBuscamos un/a Incident Manager para una compañía multinacional líder del sector seguros, con alcance global y fuerte enfoque tecnológicoTu misión: Formarás parte del equipo global responsable de la gestión de incidentes críticos (IT y seguridad) que afectan a las operaciones de nuestro cliente en Europa, África y América,...
