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Senior Incident Manager
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Senior Incident Manager
hace 3 semanas
Social network you want to login/join with: At #Extia , we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English natively , keep reading ?? ? Location: Barcelona ? Experience: Minimum 7 years hands-on experience managing critical incidents ? Languages: Native-level French and English ? ITIL certifications are a strong plus What will you do? ? You will be the go-to person for handling high-priority incidents in a fast-paced, international environment. Your main responsibilities: Take full ownership of major incident management Coordinate cross-functional teams under pressure Ensure clear, effective communication with global stakeholders in both French and English Lead post-incident reviews and continuous improvement actions Participate in on-call rotations with the team ? Your soft skills will be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator. What do we value? ?️ Proven track record managing incidents in global organizations ITIL-based process knowledge Exceptional communication and leadership skills Native-level fluency in French and English Stable, consistent professional background (no frequent job-hoppers) At #Extia , our motto is simple: First who, then what. ? We focus on people, growth, and purpose. Are you ready to join the journey? #J-18808-Ljbffr
