Senior Incident Manager
hace 4 horas
Overview Senior Incident Manager (QoS Major Incident Management Team) at TechDelivery Location: Barcelona, Spain – Hybrid (Barcelona City Center office presence required, not daily) Contract Type: Full-time – Permanent On-call: One week on-call duty every 3–4 weeks Languages: Native/very fluent French (C2), English (C1+/native), and fluent/native Spanish are mandatory About the Role We are seeking Senior Incident Managers to join the Quality of Service (QoS) Major Incident Management Team in Barcelona. This is a highly operational and demanding role, requiring strong executive communication skills, transversal IT knowledge, and resilience under pressure. The Incident Manager acts as the primary escalation point during major IT incidents, coordinating teams across infrastructure, applications, and business, while maintaining clear communication with C-Suite executives. Key Responsibilities Lead and coordinate the resolution of major IT incidents with minimal disruption. Act as a trusted point of contact for executives and stakeholders during crisis events. Coordinate efforts across cross-functional IT and business teams, vendors, and partners. Communicate effectively across multiple channels (Teams, Outlook, phone). Document incidents, root cause analysis, and drive preventive actions. Ensure compliance with internal IT governance and external regulations. Participate in on-call rotations (1 week every 3–4 weeks). Required Skills & Qualifications Languages: Native French + Fluent/Near-native English (C1/C2) + Fluent/Native Spanish. Senior-level experience managing executive-level communications. Education: University degree required; Master preferred. Certifications: ITIL Foundation (minimum); Advanced ITIL preferred. Broad IT knowledge (infrastructure, networks, cloud, security, apps). Familiarity with IT regulations: DORA, ISO, NIST, BCP, Security. Soft Skills: Resilience under stress, multitasking, excellent written and verbal communication. Knowledge, Tools & Technical Environment Cloud & Infra: Azure, AWS, Windows, UNIX, Linux. Security & Network: Avaya, Cisco, Palo Alto. Tools: ServiceNow, Jira, Confluence, Excel, Power BI. Monitoring & Incident Management platforms; DevOps; Cloud Security; Reporting. Company Benefits Competitive salary. Hybrid work model (Barcelona City Center). On-call allowance. International environment with executive-level exposure. Training programs and career development opportunities. Friendly and relaxed work environment with supportive colleagues. #J-18808-Ljbffr
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Senior Incident Manager
hace 2 horas
Barcelona, España TechDelivery A tiempo completoOverview Senior Incident Manager (QoS Major Incident Management Team) at TechDeliveryLocation: Barcelona, Spain – Hybrid (Barcelona City Center office presence required, not daily)Contract Type: Full-time – PermanentOn-call: One week on-call duty every 3–4 weeksLanguages: Native/very fluent French (C2), English (C1+/native), and fluent/native Spanish...
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Incident Manager
hace 2 días
barcelona, España pasiona A tiempo completoMajor Incident, Problem & Change Manager (Senior) – Barcelona (Híbrido) Ubicación: Barcelona – Centro de ciudad. Modalidad: Híbrido (3 días en oficina y 2 días remoto). Incorporación: Enero o Febrero. Contrato indefinido. Requiere inglés y francés C1/C2. Resumen de la posición Somos un equipo internacional de alta especialización buscando un/a...
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Senior Incident Manager
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barcelona, España JR Spain A tiempo completoSocial network you want to login/join with: At #Extia , we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English...
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Sr Incident Manager
hace 6 días
Barcelona, España ADP A tiempo completoThe Senior Incident Manager is a member of and 100% dedicated to the Global Security Organization's CBSO ESI Incident Management team and is responsible for the coordination and documentation related to business security incidents. This includes prioritizing, coordinating, and documenting the details of identified technical security incidents. The Senior...
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Senior Incident Manager
hace 2 semanas
barcelona, España TechDelivery A tiempo completoOverview Incident Manager (Équipe QoS Major Incident Management) Lieu : Barcelone, Espagne – Hybride (présence requise au bureau du centre-ville, pas quotidiennement) Type de contrat : Temps plein – Permanent Astreintes : Une semaine d’astreinte toutes les 3–4 semaines Langues : Français natif/C2, Anglais courant/natif (C1+/C2), Espagnol...
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Senior Major Incident Manager – IT
hace 2 días
barcelona, España pasiona A tiempo completoUna consultora tecnológica internacional busca un/a Senior Manager en Barcelona para gestionar incidentes críticos de IT en un entorno global. El puesto requiere fluidez en inglés y francés, además de experiencia en la gestión de incidentes, resiliencia al estrés y habilidades de comunicación. Ofrecemos un contrato estable con un modelo de trabajo...
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Senior Incident Manager
hace 1 semana
Barcelona, España TechDelivery A tiempo completoOverviewIncident Manager (Équipe QoS Major Incident Management)Lieu : Barcelone, Espagne – Hybride (présence requise au bureau du centre-ville, pas quotidiennement)Type de contrat : Temps plein – PermanentAstreintes : Une semaine d’astreinte toutes les 3–4 semainesLangues : Français natif/C2, Anglais courant/natif (C1+/C2), Espagnol courant/natif...
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Senior Incident Manager
hace 1 semana
Barcelona, España TechDelivery A tiempo completoOverview¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.Incident Manager (Équipe QoS Major Incident Management)Lieu: Barcelone, Espagne – Hybride (présence requise au bureau du centre-ville, pas quotidiennement)Type de contrat: Temps plein –...
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Senior Service Delivery Manager
hace 2 días
barcelona, España Extia A tiempo completoUna empresa multinacional del sector seguros busca un/a Senior Service Delivery Manager en Barcelona. La persona a cargo liderará la gestión de incidentes críticos y manejará Problem y Change Management. Se requieren más de 7 años de experiencia en entornos internacionales y certificación ITIL. Deberá tener habilidades excepcionales de comunicación...
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Senior Service Delivery Manager
hace 8 horas
Barcelona, España Extia A tiempo completoUna empresa multinacional del sector seguros busca un/a Senior Service Delivery Manager en Barcelona. La persona a cargo liderará la gestión de incidentes críticos y manejará Problem y Change Management. Se requieren más de 7 años de experiencia en entornos internacionales y certificación ITIL. Deberá tener habilidades excepcionales de comunicación...
